Learn how to automatically send Google Chat messages for new activities in HubSpot CRM using Pabbly Connect in this detailed tutorial. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.
Watch Step By Step Video Tutorial Below
1. Accessing Pabbly Connect for Integration
To automate the process of sending Google Chat messages for new activities in HubSpot CRM, you need to access Pabbly Connect. This powerful platform allows seamless integration between various applications without any coding skills required.
Start by navigating to the Pabbly website. You can do this by entering ‘Pabbly.com’ in your browser. Once on the site, go to the products section and select Pabbly Connect. If you are a first-time user, click on ‘Sign Up for Free’ to create your account. Existing users can simply log in.
2. Creating a Workflow in Pabbly Connect
Once logged in to Pabbly Connect, you will be directed to the dashboard. To initiate the integration process, click on the plus sign to create a new workflow. Name your workflow, for instance, ‘HubSpot to Google Chat Integration,’ and click on ‘Create’.
- Click on the trigger window to set up the trigger application.
- Select ‘HubSpot CRM’ as the application.
- Choose ‘New Ticket’ as the trigger event.
Now, click on ‘Connect’ and then ‘Add New Connection’. You will be prompted to enter your HubSpot API key. Follow the instructions provided to generate this key from your HubSpot account settings.
3. Setting Up Integration with HubSpot
With Pabbly Connect, you can easily connect your HubSpot account. After entering your API key, click ‘Save’. This action connects your HubSpot CRM account to Pabbly Connect.
Next, create a new ticket in your HubSpot CRM to test the integration. Click on ‘Create Ticket’, fill in the necessary details such as ticket name, description, and status, and then save the ticket. This step is crucial as it allows Pabbly Connect to capture the latest response for the integration.
- Input a ticket name like ‘Mattermost Trigger Issue’.
- Select the appropriate pipeline and status.
- Provide a detailed description of the issue.
After creating the ticket, return to Pabbly Connect and click on ‘Save and Send Test Request’. This will capture the ticket details and confirm that the integration is functioning correctly.
4. Sending Messages to Google Chat
Now that you have set up the HubSpot integration, the next step is to configure the Google Chat message functionality. In Pabbly Connect, select ‘Google Chat’ as the action application.
Choose ‘Create Message’ as the action event and click ‘Connect’. You will need to provide the Google Chat webhook URL. To do this, go to your Google Chat account, create a new space, and manage the webhooks to obtain the URL.
Create a new webhook and name it, for example, ‘HubSpot Tickets’. Copy the generated webhook URL. Paste this URL into the Pabbly Connect action setup.
Next, craft the message you want to send. Include details like ticket ID, subject, and description, mapping these fields from the HubSpot response captured earlier.
5. Testing and Finalizing the Integration
After setting up the message, click on ‘Save and Send Test Request’ in Pabbly Connect. This action sends a test message to your Google Chat space, confirming the integration is working.
To ensure everything is functioning correctly, check your Google Chat for the new message. You should see details like the ticket ID, subject, and description displayed in the chat.
Verify that the message contains accurate ticket details. Ensure that subsequent tickets also trigger messages in Google Chat.
Once confirmed, save your workflow in Pabbly Connect. Your integration is now complete, and every time a new ticket is created in HubSpot, a message will automatically be sent to your Google Chat.
Conclusion
In this tutorial, we explored how to use Pabbly Connect to automate sending Google Chat messages for new activities in HubSpot CRM. By following the steps outlined, you can ensure efficient communication within your team whenever a new ticket is raised.
Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.
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