Learn how to automate booking cancellations using Pabbly Connect to add customer data in Google Sheets with this step-by-step tutorial. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.
Watch Step By Step Video Tutorial Below
1. Setting Up Pabbly Connect for Booking Cancellations
To start automating booking cancellations, you need to access Pabbly Connect. This platform allows you to integrate various applications seamlessly. Begin by visiting the Pabbly Connect dashboard by navigating to Pabbly.com/connect and signing up for a free account.
Once you log in, click on the ‘Create Workflow’ button to initiate a new automation. Name your workflow something descriptive, such as ‘Send Customer Cancellation Data to Google Sheets’. This will help you easily identify the automation later.
2. Configuring the Trigger with Book Like A Boss
In this step, you will set up the trigger that will initiate the automation when a booking is cancelled. Select Pabbly Connect as your integration platform. Choose ‘Book Like A Boss’ as your trigger application. This ensures that the automation responds to cancellations made through the booking platform.
- Select the trigger event as ‘Booking Cancelled’.
- Copy the generated webhook URL.
- Follow the instructions to set up the webhook in your Book Like A Boss account.
After setting the trigger, you will see a message indicating that Pabbly Connect is waiting for a webhook response. This means you need to perform a test cancellation to capture the data.
3. Performing a Test Cancellation
To test the integration, you need to create a booking in Book Like A Boss and then cancel it. This step is crucial for ensuring that the data flows correctly into Pabbly Connect. Book an appointment and then access your email to find the confirmation.
- Open the confirmation email and click on the cancellation link.
- Select the reason for cancellation and confirm the cancellation.
Once the cancellation is confirmed, return to Pabbly Connect to see if the webhook response has captured the cancellation details successfully.
4. Adding Cancellation Data to Google Sheets
Now that you have captured the cancellation data, the next step is to add this information to Google Sheets. In your Pabbly Connect workflow, select ‘Google Sheets’ as the action application. This integration will allow you to store customer cancellation data in a structured format. using Pabbly Connect
Choose the action event as ‘Add New Row’. Connect your Google account by following the prompts. Select the Google Sheet where you want to add the data.
Map the data fields from the cancellation response to the corresponding columns in your Google Sheet. This ensures that each cancellation is logged accurately.
5. Testing and Finalizing the Automation
After mapping the data, it’s time to test the integration. Click on ‘Save and Send Test Request’ in Pabbly Connect to send a test entry to your Google Sheets. This step will verify that your automation works as intended.
Check your Google Sheet to confirm that the cancellation data has been added correctly. You should see the customer’s name, email, event name, and cancellation date populated in the new row.
Once you confirm that everything is working, your automation is set up. Now, every time a booking is cancelled in Book Like A Boss, the customer data will be automatically added to your Google Sheets through Pabbly Connect. This saves you time and helps maintain customer relationships effectively.
Conclusion
In this tutorial, we explored how to automate booking cancellations using Pabbly Connect to add customer data to Google Sheets. By following these steps, you can efficiently manage cancellations and retain customer relationships. Start using Pabbly Connect today to streamline your booking processes!
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