AI WhatsApp Assistant for Patient Queries

Learn how to set up an AI WhatsApp Assistant for patient queries using Pabbly Chatflow. Step-by-step tutorial for seamless integration. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Integration

To create an AI WhatsApp Assistant for patient queries, you first need to access Pabbly Chatflow. Start by visiting the Pabbly Chatflow website and signing in or signing up for a free account. If you are a new user, click on the ‘Sign Up Free’ button to create your account.

Once logged in, you will be directed to the Pabbly dashboard where you can see all your applications. Click on the ‘Access Now’ button to open Pabbly Chatflow. Here, you can manage your WhatsApp integration and configure your AI assistant.

2. Creating Your AI Assistant in Pabbly Chatflow

In this section, you will learn how to create your AI assistant using Pabbly Chatflow. Click on the ‘Add’ button to create a new assistant. You will be prompted to give a name to your assistant. After naming it, click on the ‘Add’ button to proceed.

• Choose the type of assistant you want to create.
• Select the instruction type from the dropdown menu, such as AI Agent or Customer Support Agent.
• Fill in the necessary configuration details for your assistant.

After selecting the instruction type, basic instructions will be displayed. Customize these instructions as per your requirements. This process is crucial to ensure that your AI assistant can handle patient queries effectively.

3. Configuring AI Settings for Patient Queries

Now that you have created your AI assistant, it’s time to configure the AI settings in Pabbly Chatflow. You need to set parameters such as creativity, temperature, and the AI model you want to use. For instance, set the temperature to 0.4 for focused responses.

• Select your AI model from the dropdown, like OpenAI’s GPT.
• Add your OpenAI API key to connect the assistant with the AI model.
• Set up header and footer messages for better user interaction.

Make sure to save your settings after configuring them. This ensures that your assistant will respond accurately to the patient queries it receives via WhatsApp.

4. Setting Up Knowledge Sources in Pabbly Chatflow

The next step is to set up a knowledge source for your assistant in Pabbly Chatflow. This knowledge source will allow the AI assistant to provide accurate answers to patient queries based on predefined information.

You can create a knowledge source by uploading a file in either PDF or plain text format. Once you have your file ready, upload it by selecting the file and clicking on the ‘Open’ button. This file should contain all the relevant information regarding your services and FAQs.

5. Assigning Your AI Assistant to WhatsApp Chats

Finally, you need to assign your AI assistant to your WhatsApp chats using Pabbly Chatflow. Navigate to the inbox settings and enable the auto-reply feature. Select the contact list that you want to assign the assistant to.

Once you have selected the contacts, click on the ‘Save’ button. This action will ensure that your AI assistant is now active and ready to respond to patient queries on WhatsApp.

Conclusion

By following these steps, you can successfully create an AI WhatsApp Assistant for patient queries using Pabbly Chatflow. This integration not only enhances communication but also improves patient engagement through instant responses.