Learn how to create an AI WhatsApp agent for your online store using Pabbly Chatflow. This detailed tutorial covers all integration steps and features. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your Online Store

To create an AI WhatsApp agent for your online store, first, access Pabbly Chatflow by visiting Pabbly.com/chatflow in your browser. This platform provides all the necessary tools for setting up your agent to handle customer queries effectively.

Once on the homepage, you will see options to sign in or sign up for a free trial. If you are a new user, click on the ‘Sign Up Free’ button to create an account. Existing users can simply sign in to their accounts. After logging in, you will be directed to the dashboard where you can access various applications including Pabbly Chatflow.

2. Creating Your WhatsApp Agent in Pabbly Chatflow

After accessing Pabbly Chatflow, you can create your WhatsApp agent by navigating to the AI Assistant feature. Click on the ‘Add’ button to begin creating your agent. You will need to provide a name for your assistant, which will help identify it later.

  • Click on ‘Add’ to create a new assistant.
  • Enter a name for your WhatsApp agent.
  • Select the type of assistant you want to create.

Once you have named your assistant, you will be directed to a flow window where you can configure the settings of your WhatsApp agent. Here, you can select the instruction type, such as AI agent or customer support agent, to customize how your assistant interacts with customers.

3. Configuring AI Settings for Your WhatsApp Agent

In this section, you will configure the AI settings for your WhatsApp agent using Pabbly Chatflow. Start by selecting the temperature setting, which determines how creative or focused the responses will be. A lower value results in more focused answers, while a higher value allows for more creativity.

Next, choose the AI model from the dropdown menu. For this setup, select the GPT-5 Mini model. Additionally, you will need to enter your OpenAI API key to connect your assistant with the AI capabilities. Follow these steps:

  • Set the temperature to your desired level (e.g., 0.4 for focused responses).
  • Select the GPT-5 Mini model from the options.
  • Enter your OpenAI API key to enable AI functionalities.

By configuring these settings, your WhatsApp agent will be equipped to handle customer inquiries effectively, providing accurate and timely responses.

4. Adding a Knowledge Source to Your Assistant

To enhance the functionality of your WhatsApp agent, it is essential to add a knowledge source. This is where you will input all relevant business information that the assistant can use to answer customer queries. In Pabbly Chatflow, you can create a knowledge source by uploading a file containing your business details.

Download the knowledge source file in either plain text or PDF format. After downloading, return to the Pabbly Chatflow interface and upload the file. This will allow your assistant to respond to customer queries based on the information provided in your knowledge source.

5. Activating and Assigning Your WhatsApp Agent

After configuring all the settings and uploading your knowledge source, the final step is to activate your WhatsApp agent. In Pabbly Chatflow, you can do this by enabling the activation button and clicking on the ‘Save’ button to store all your settings.

Additionally, you can assign your WhatsApp agent to specific chat contacts or bulk assign it to multiple contacts. This ensures that your agent is available for customer interactions whenever needed. By following these steps, you will have successfully created and activated your WhatsApp agent for your online store.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.

In conclusion, using Pabbly Chatflow, you can easily create an AI WhatsApp agent for your online store, enhancing customer interaction and support. This tutorial has outlined the essential steps needed to set up your agent, ensuring you can manage customer queries effectively and efficiently.