Learn how to create an AI Product Advisor using Pabbly Chatflow to automate customer interactions on WhatsApp. Step-by-step guide included. Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow to Create Your AI Product Advisor

To create an AI Product Advisor, you first need to access Pabbly Chatflow. This platform allows you to automate WhatsApp conversations with customers efficiently. Begin by navigating to www.Pabbly.com/chatflow in your browser.

Once on the Pabbly Chatflow page, sign in to your account. If you don’t have an account, you can sign up for free, which grants you 100 credits monthly. After signing in, you will be directed to the Pabbly Chatflow dashboard, where you can manage your automation tasks.

2. Setting Up WhatsApp Integration in Pabbly Chatflow

After accessing Pabbly Chatflow, the next step is to integrate your WhatsApp account. This is essential for your AI Product Advisor to communicate with customers. Click on the ‘Add WhatsApp Number’ button to connect your WhatsApp account.

  • Use the WhatsApp Connect method for easy integration.
  • Alternatively, you can use a token if preferred.

Once you have added your WhatsApp number, you can proceed to create your AI assistant. This integration allows the AI to send and receive messages, thereby automating customer queries effectively.

3. Creating Your AI Assistant in Pabbly Chatflow

To create the AI assistant, navigate to the ‘AI Assistant’ section in Pabbly Chatflow. Click on the ‘Add AI Assistant’ button and give your assistant a name, such as ‘Home and Lifestyle’. This name helps identify the AI assistant’s purpose.

Next, configure the AI assistant settings. Set the instruction type to ‘AI Agent’ and adjust the temperature setting to control the creativity of responses. A temperature of 0.7 is recommended for a balance between creativity and focus. Ensure you also select OpenAI as the AI to use.

  • Enter your OpenAI API key to enable the assistant’s functionality.
  • Add a stop keyword to allow users to halt the AI’s messages.

After configuring these settings, you can upload your knowledge base, which the AI will use to answer customer queries accurately.

4. Training Your AI Assistant with a Knowledge Base

Training your AI assistant is crucial for providing accurate responses to customer queries. In Pabbly Chatflow, upload a comprehensive knowledge base file that contains information about your products and services. This knowledge base can be in .txt or .pdf format.

Once uploaded, the AI will use this knowledge to respond to customer inquiries effectively. For example, if a customer asks about a specific product, the AI will refer to the knowledge base to provide the best answer. Make sure your knowledge base is detailed and covers all relevant topics.

Include product descriptions, features, and any FAQs. Ensure the file is properly formatted for optimal AI training.

This process allows the AI assistant to provide informed responses, enhancing customer satisfaction and engagement.

5. Testing Your AI Product Advisor

After setting up your AI assistant in Pabbly Chatflow, it’s essential to test its functionality. Send messages through WhatsApp to see how the AI responds to various queries. For example, ask about product availability or features.

Observe the AI’s responses to ensure they align with the information in your knowledge base. If the AI provides accurate answers, then your setup is successful. If not, revisit your knowledge base and settings in Pabbly Chatflow to make necessary adjustments.

Testing ensures that your AI Product Advisor can handle customer interactions effectively, leading to improved customer experiences and support.

Conclusion

Creating an AI Product Advisor using Pabbly Chatflow allows businesses to automate customer interactions seamlessly. By following these steps, you can set up an effective AI assistant that answers customer queries instantly and enhances overall customer satisfaction.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.