Never Miss a Review Again — Smart AI Replies on Autopilot

Learn how to automate replies to Google business reviews using Pabbly Connect. This tutorial walks you through the process step-by-step for efficient customer engagement. Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start automating your Google Business reviews, you need to access Pabbly Connect. Open a new tab and enter the URL Pabbly.com/connect. This is where you can create your automation workflow.

Once you are on the Pabbly Connect homepage, you will see options to either sign in or sign up for free. If you are a new user, select the sign-up option to create an account. This will grant you 100 free tasks each month to practice using Pabbly Connect.

2. Creating a Workflow in Pabbly Connect

After signing in, you will be directed to the Pabbly Connect dashboard. To create a new workflow, click on the ‘Create Workflow’ button. You will be prompted to either create from scratch or use AI to assist you. For this tutorial, select the option to create from scratch.

• Click on the ‘Create Workflow’ button.
• Choose ‘Create from Scratch’.
• Name your workflow, for example, ‘Never Miss a Review Again’.

Once your workflow is named, you will need to select the trigger application, which will be Google Business Profile. This sets the stage for automating replies to reviews using Pabbly Connect.

3. Setting Up the Trigger with Google Business Profile

In this step, you will configure the trigger for your workflow. Click on the ‘Add Trigger’ button and search for Google Business Profile. Select it as your trigger application. The specific event you want to choose is ‘New Review’.

After selecting the event, you will need to connect your Google account. This connection allows Pabbly Connect to access your Google Business Profile data. Once connected, you can select your business location from the drop-down menu.

4. Generating AI Replies Using OpenAI

Now that your trigger is set up, you will need to add an action step to generate the replies. Click on the ‘Add New Action Step’ button and search for OpenAI. Select it and choose the event ‘ChatGPT’ to generate automated replies to reviews.

You will need to enter your OpenAI API token to connect this action. After entering the token, select the AI model (e.g., GPT-4) and provide a prompt for generating replies. Use dynamic mapping to insert the review text into the prompt, allowing Pabbly Connect to automatically fill in the review details for personalized responses.

• Select ‘ChatGPT’ as your action event.
• Enter your API token for OpenAI.
• Map the review input to generate a personalized response.

Once you have configured the action step, test it to ensure that the automated reply is generated correctly. This is where Pabbly Connect truly shines, automating the entire process seamlessly.

5. Posting Replies to Google Business Profile

After generating the automated reply, the final step is to post this reply back to your Google Business Profile. You will need to add another action step for Google Business Profile and select the event ‘Create Reply’.

Connect using the existing connection you set up earlier. You will need to map the fields for the review and the generated reply from OpenAI. Once everything is set up, click on the ‘Save and Send Test Request’ button to confirm that the reply is posted successfully.

With this, you have successfully created an automated system that replies to customer reviews on your Google Business Profile without any manual effort. This automation not only enhances customer engagement but also improves your business’s online presence using Pabbly Connect.

Conclusion

Using Pabbly Connect to automate replies to Google Business reviews allows businesses to enhance their customer engagement effortlessly. By following the steps outlined, you can ensure timely, professional responses to every review, improving your business’s visibility and trustworthiness.