Stop Answering Repeated Queries — Let AI Handle Support

Learn how to automate your WhatsApp support using Pabbly Chatflow. This detailed tutorial shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Automation

To start automating your WhatsApp support, you need to access Pabbly Chatflow. Open your browser and navigate to www.Pabbly.com/chatflow. Once on the site, you can either sign in if you’re an existing user or sign up for a free account that provides 100 tasks monthly.

After logging in, you’ll see the Pabbly apps page. Click on Pabbly Chatflow to enter the app dashboard. Here, you can manage your WhatsApp connections and settings efficiently. Make sure to add your WhatsApp number by clicking on the ‘Add WhatsApp Number’ option, which is crucial for setting up the AI assistant.

2. Creating Your AI Assistant in Pabbly Chatflow

Once you are in Pabbly Chatflow, the next step is to create your AI assistant. On the left sidebar, click on the ‘AI Assistant’ option. This will take you to the AI assistant page where you can view existing assistants. To create a new one, click on ‘Add AI Assistant’ and name it ‘Let AI Handle Support’.

• Click on ‘Add AI Assistant’.
• Enter the name of your assistant.
• Proceed to configure AI instructions and settings.

After naming your assistant, you’ll be directed to a configuration page. Here, select the instruction type as ‘AI Agent’ and adjust the AI’s answer style according to your preference. Set the creativity level and choose OpenAI as the AI to use, specifically selecting the GPT-5 mini model for optimal responses.

3. Configuring Your AI Assistant Settings

In this section, you will configure your AI assistant settings within Pabbly Chatflow. After selecting your AI model, you need to enter your OpenAI API key. If you haven’t generated one yet, follow the prompts to create a new secret key. Once your API key is saved successfully, proceed to customize the assistant’s response settings.

• Set the stop keywords that users can type to stop receiving responses.
• Configure retry attempts for API responses.
• Add fallback messages for unresolved queries.

These settings will help ensure your AI assistant responds accurately and maintains user engagement. Make sure to toggle on necessary options for header messages and configure knowledge sources to enhance the assistant’s ability to provide relevant information.

4. Uploading Your Knowledge Base in Pabbly Chatflow

To empower your AI assistant, you need to upload a knowledge base. This is done through Pabbly Chatflow by selecting the ‘Knowledge Source’ option. Here, you can upload a file containing FAQs, pricing, and other relevant information about your services.

Ensure that the knowledge base is comprehensive and well-structured. For example, include sections on company information, product details, and frequently asked questions. Upload the file in a supported format, such as TXT or PDF, with a maximum of 10 pages if it includes images.

5. Assigning Your AI Assistant to Contacts in Pabbly Chatflow

After setting up your AI assistant, the final step is to assign it to specific contacts or groups. Within Pabbly Chatflow, navigate to the ‘Inbox’ settings. Here, you can enable the AI assistant for individual chats or for all contacts.

Toggle the AI assistant on for specific chats. Select the AI assistant from the dropdown menu. Save your settings to apply the changes.

By following these steps, you can effectively automate your WhatsApp support using Pabbly Chatflow. This AI integration will allow you to handle repeated queries efficiently, freeing up your time for more complex customer interactions.

Conclusion

In conclusion, automating your WhatsApp support with Pabbly Chatflow is a straightforward process. By creating an AI assistant and configuring it with the right settings and knowledge base, you can efficiently manage customer queries and improve response times. This integration not only enhances customer service but also streamlines your workflow.