They Messaged at 2 AM — And Still Got a Reply

Learn how to use Pabbly Connect to automate WhatsApp replies, ensuring you never miss a customer message, even at 2 AM. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Automation

To start automating WhatsApp replies, you need to access Pabbly Connect. Open a new tab and enter the URL Pabbly.com/connect. This will take you to the Pabbly Connect homepage where you can either sign in or sign up for free.

If you are a new user, select the ‘Sign Up Free’ option to create your account. After signing up, you will receive 100 free tasks every month, allowing you to practice using Pabbly Connect. Existing users can simply click on the ‘Sign In’ button to access their dashboard.

2. Creating a Workflow in Pabbly Connect

Once you’re logged into Pabbly Connect, navigate to your dashboard. Here, you can create a new workflow by clicking the ‘Create Workflow’ button. You will be prompted to choose between creating from scratch or using AI. For this automation, select ‘Create from Scratch’.

• Click on the ‘Select’ button to use the beta workflow builder.
• Name your workflow, for example, ‘They Messaged at 2 AM and Still Got a Reply’.
• Choose the trigger event, such as ‘Keyword Regex Match’ to initiate the chatbot.

After setting up the trigger, you will define keywords that will activate your WhatsApp chatbot. For instance, entering ‘hello’ as a keyword will prompt the chatbot to respond when this word is received. This setup is crucial for ensuring customers receive prompt replies.

3. Designing Your WhatsApp Chatbot Flow

In this step, you will design the flow of your WhatsApp chatbot using Pabbly Connect. Drag and drop the message node to create a welcome message for users who initiate contact. This message can include buttons for further interaction, such as ‘View Courses’.

• Add buttons to your welcome message by clicking ‘Add Button’ and entering the button name.
• Select button type, either as a quick reply or a link.
• Create a list node to provide users with course options when they click the ‘View Courses’ button.

Each course should have details and buttons for actions like ‘Enroll Now’ or ‘Fees and Duration’. This structured approach ensures that your customers can easily navigate the information and take action, enhancing their experience.

4. Capturing User Data via Pabbly Connect

To effectively capture user data, utilize the ‘Ask Question’ node in your flow. This allows you to collect essential information such as the user’s full name and qualifications. Set the contact custom fields accordingly to store this data in your Pabbly Connect account.

For instance, after a user selects the ‘Enroll Now’ button, prompt them to provide their full name. After they enter this information, you can follow up with another question regarding their qualifications. This data collection is vital for processing enrollments efficiently.

Once the user completes the input, send a confirmation message thanking them for their response. This not only acknowledges their input but also keeps the conversation flowing smoothly. By integrating these steps with Pabbly Connect, you ensure that no user inquiry goes unanswered, even at odd hours.

5. Saving and Sharing Your WhatsApp Flow

After completing the setup of your WhatsApp chatbot using Pabbly Connect, make sure to save your workflow. Click the ‘Save’ button, and you will receive a confirmation pop-up indicating that your flow has been successfully saved.

You can also share your created flow with others. Navigate to the flow builder page, click the three dots next to your flow, and select ‘Share Flow’. This will generate a shareable link that you can distribute to colleagues or team members.

This sharing capability enhances collaboration and allows others to benefit from your automation setup. By using Pabbly Connect, you can create an efficient and responsive customer service experience that operates around the clock.

Conclusion

Using Pabbly Connect, you can automate WhatsApp replies to ensure timely responses to customer inquiries, even at 2 AM. This setup enhances customer engagement and satisfaction, making your business more responsive and efficient.