Forward WhatsApp Messages to Slack in Real Time

Learn how to forward WhatsApp messages to Slack in real time using Pabbly Connect. Step-by-step guide to automate your workflow seamlessly. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Access Pabbly Connect to Set Up Integration

To start forwarding WhatsApp messages to Slack, first, access Pabbly Connect. Visit the Pabbly website and sign in to your account. If you are new, sign up for a free account, which provides 100 tasks monthly.

Once logged in, navigate to the Pabbly Connect dashboard. Here, you can manage your workflows and create new ones. Click on ‘Create Workflow’ to begin setting up the integration between WhatsApp and Slack.

2. Create a New Workflow in Pabbly Connect

In this step, you will create a new workflow in Pabbly Connect. Select the option for the new beta workflow builder. Name your workflow ‘Forward WhatsApp Messages to Slack in Real Time’ and choose a folder for organization.

• Select the folder for your workflow.
• Click on ‘Create’ to finalize the workflow setup.

After creating the workflow, you will need to set the trigger application. This will be WhatsApp Cloud API, which will initiate the workflow whenever a new message is received.

3. Configure WhatsApp as Trigger in Pabbly Connect

For the trigger setup, select WhatsApp Cloud API as the trigger application in Pabbly Connect. Choose ‘Message Notification’ as the trigger event and click on ‘Connect’. This step requires you to establish a connection using a webhook URL.

To connect, open the Meta for Developers page and log in to your Facebook account. Navigate to the app you created for WhatsApp and locate the configuration settings. Here, you will paste the webhook URL provided by Pabbly Connect and enter the verify token.

• Paste the webhook URL in the appropriate field.
• Enter the verify token and save the configuration.

After saving, toggle the message button on and hit the test option to ensure that the connection is successfully established. This will allow Pabbly Connect to capture messages sent to your WhatsApp number.

4. Set Up Slack as Action in Pabbly Connect

Next, you will set Slack as the action application in Pabbly Connect. Search for Slack in the action application list and select ‘Send Channel Message’. Click on ‘Connect’ to establish a connection between Slack and Pabbly Connect.

Authorize the connection by allowing Pabbly Connect access to your Slack account. Once connected, you will need to specify the channel ID where messages will be sent. Enter the channel ID and map the message content from the WhatsApp trigger.

Select the channel ID in Slack where messages will be forwarded. Map the message details from the WhatsApp response.

By mapping the details, you ensure that each new message from WhatsApp is dynamically sent to Slack, keeping your team updated in real time.

5. Test and Finalize the Workflow

With the workflows set up, it’s time to test the integration. Send a test message to your WhatsApp number. Pabbly Connect will capture this message and forward it to the designated Slack channel.

Check your Slack channel to see if the test message has been received. If successful, you will see a notification in your Slack channel indicating a new message has been received along with the sender’s name and query.

Finally, save the workflow in Pabbly Connect. This will ensure that all future WhatsApp messages are automatically forwarded to Slack without any manual intervention.

Conclusion

In conclusion, using Pabbly Connect allows you to efficiently forward WhatsApp messages to Slack in real time. This integration streamlines communication and enhances team collaboration by ensuring that all queries are promptly addressed.