Smart System That Works on Customer Reviews ⭐

Learn how to automate customer reviews using Pabbly Connect to integrate Google, Slack, and more for efficient management. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To create a smart system for managing customer reviews, first, you need to access Pabbly Connect. Open a new tab and visit Pabbly.com/connect. This platform enables seamless integration between various applications like Google, Slack, and more.

If you are a new user, click on the ‘Sign Up Free’ option to create your account. Existing users can simply sign in. Once logged in, navigate to the Pabbly Connect dashboard to start building your automation workflows.

2. Creating a New Workflow in Pabbly Connect

After accessing Pabbly Connect, click on the ‘Create Workflow’ button to initiate a new automation process. You will be prompted to select the workflow builder. Choose the new beta version for the best experience.

• Enter a name for your workflow, such as ‘Smart System That Works on Customer Reviews’.
• Select a folder for your workflow, e.g., ‘Publicly Connect’.
• Click on the ‘Create’ button to finalize the setup.

Your workflow is now created. The next step is to set up a trigger that will initiate the automation whenever a customer submits a review.

3. Setting the Trigger with Typeform

In this section, you will set the trigger for your workflow using Typeform. Select Typeform as your trigger application and choose the event as ‘New Entry’. This means that every time a new review is submitted, the automation will be activated. using Pabbly Connect

Next, click on the ‘Connect’ button and create a new connection with Typeform by allowing necessary permissions. Once connected, select the specific form you created for customer feedback. Ensure you choose the response format that suits your needs, such as ‘Simple’ for easy readability.

4. Routing Customer Reviews Based on Ratings

To manage customer reviews effectively, you will use a router in Pabbly Connect. This allows you to direct feedback based on the rating provided by the customer. Click on the ‘+’ icon to add a router action.

• Set up Route 1 for ratings greater than 3, which will trigger a post on your Facebook page.
• Set up Route 2 for ratings less than 3, which will send a notification to your sales team via Slack.

For Route 1, select Facebook as the action application and choose ‘Create Page Post’ to share positive reviews. For Route 2, select Slack and choose ‘Send Channel Message’ to alert your team about negative feedback.

5. Testing Your Automation Workflow

Once you have set up the routing, it’s time to test your automation. Fill out the Typeform with various ratings to see how Pabbly Connect handles the responses. For a rating above 3, check your Facebook page for the new post.

For ratings below 3, verify that a message is sent to your Slack channel with all relevant customer details. This confirms that your workflow is functioning correctly and automating the process as intended.

Conclusion

Using Pabbly Connect, you can create a smart system that automates the management of customer reviews effectively. This integration allows you to streamline feedback handling and improve customer engagement.