From Inquiry to Booking — Fully Automated WhatsApp Bot

Learn how to create a fully automated WhatsApp bot using Pabbly Chatflow and Pabbly Chatflow. Follow this detailed tutorial for seamless integration. Implement professional chat automation that answers common questions, qualifies leads, and books appointments without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow to Create Your WhatsApp Bot

To create a fully automated WhatsApp bot, you first need to access Pabbly Chatflow. Open a new tab and navigate to the official Pabbly Chatflow website. If you’re new, click on the ‘Sign Up Free’ option to create an account and receive 100 free credits every month. Existing users should click ‘Sign In’ to enter their accounts.

Once logged in, you will see all Pabbly applications. Click on the ‘Access Now’ button for Pabbly Chatflow. This will take you to the dashboard where you can manage your WhatsApp numbers and start creating your chatbot. Ensure you have connected your WhatsApp number to your Pabbly account for seamless operation.

2. Creating Your WhatsApp Bot Flow in Pabbly Chatflow

In Pabbly Chatflow, click on the ‘Flows’ option to access the flow builder. Here, you can create your WhatsApp chatbot using a no-code drag-and-drop interface. Start by clicking the ‘Add Flow’ button and name your flow, such as ‘From Inquiry to Booking Fully Automated WhatsApp Bot’.

• Select the trigger event as a keyword input.
• Enter keywords like ‘hi’ and ‘hello’ to initiate the conversation.
• Add a media button to include an image related to your business.

After setting the trigger, proceed to add a welcome message that greets users and asks how they may be assisted. Include buttons for options such as ‘Book Appointment’, ‘Doctor’s Availability’, and ‘Contact Clinic’. This structure will guide users through their inquiries efficiently.

3. User Interaction Steps with Pabbly Chatflow

Once your bot is set up, it’s essential to define how users will interact with it. When a user clicks the ‘Book Appointment’ button, the bot should prompt them to select a service type. You can add a list button that includes various services like general physician, dentist, and dermatology. using Pabbly Connect

• Ask the user for their full name.
• Request the desired appointment date and time.
• Confirm if it’s their first visit with quick reply buttons for ‘Yes’ and ‘No’.

These interaction steps create a smooth flow, ensuring users provide all necessary information for booking appointments. Each response can dynamically include user details, making the interaction personalized and efficient.

4. Finalizing Your WhatsApp Bot in Pabbly Chatflow

After setting up the user interaction steps, you’ll need to finalize your bot by saving the flow. Ensure all nodes are connected correctly to maintain the conversation flow. For instance, if a user selects ‘No’ to their first visit, the bot should request feedback from their last visit.

Once all steps are configured, click the ‘Save’ button to update your flow. This will ensure that your bot is ready to handle inquiries and bookings seamlessly. Remember, the integration of Pabbly Connect can be used to store user data in Google Sheets or other applications for further management.

5. Testing and Using Your Automated WhatsApp Bot

With your bot fully set up in Pabbly Chatflow, it’s time to test its functionality. Send a simple ‘Hi’ message to your WhatsApp business account to see how the bot responds. It should greet you and present the options you configured.

Make sure to check all functionalities, such as booking an appointment, checking doctor availability, and contacting the clinic. Each option should lead to the appropriate responses, ensuring a smooth user experience. If you encounter any issues, revisit the flow to make necessary adjustments.

Conclusion

Creating a fully automated WhatsApp bot using Pabbly Chatflow allows businesses to streamline their inquiry and booking processes. By following the detailed steps outlined, you can set up a bot that responds instantly to user inquiries, enhancing customer satisfaction and operational efficiency.