Send AI-Powered Replies for Product Inquiries Automatically

Learn how to automate AI-powered replies for product inquiries using Pabbly Connect. Step-by-step guide to streamline your e-commerce communication. Eliminate manual repetitive tasks from your workflow. Discover proven automation methods with intuitive steps designed for efficiency-minded professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate AI-powered replies for product inquiries, start by accessing Pabbly Connect. Navigate to the Pabbly Connect website and either sign in or create a new account. If you’re a new user, click on the ‘Sign Up Free’ button to create your account and get 100 free tasks each month.

Once logged in, you’ll be directed to the dashboard where you can create your workflow. Click on the ‘Create Workflow’ button to initiate the setup process. This is where Pabbly Connect will enable the integration between your inquiry form and the AI response system.

2. Creating Your Workflow in Pabbly Connect

After accessing Pabbly Connect, you will need to create a new workflow. Select the new beta version of the workflow builder for a more modern experience. Name your workflow something meaningful, like ‘Send AI-Powered Replies for Product Inquiries Automatically’ and choose a folder to save it in.

• Click on ‘Create Workflow’.
• Select the type of workflow builder.
• Name your workflow appropriately.

With your workflow created, you can now add a trigger. This will be set to your inquiry form, which can be a JotForm or any other form service that Pabbly Connect supports. This action will initiate the automation whenever a new inquiry is submitted.

3. Setting Up the Trigger in Pabbly Connect

To set up the trigger, choose the form application you are using, such as JotForm. Select the event that will trigger the workflow, which is ‘New Response’ in this case. After selecting JotForm, you will need to create a connection by clicking on the ‘Connect’ button.

Copy the webhook URL provided by Pabbly Connect and navigate to your JotForm account. Under the settings, select the integration option and look for the webhook settings. Paste the copied URL in the webhook box and complete the integration. This will ensure that any new response in your form will trigger the workflow in Pabbly Connect.

4. Setting Up AI Response Generation

After successfully setting the trigger, the next step in Pabbly Connect is to set up the action for generating AI responses. Select OpenAI as your action application and choose the event ‘Generate Response Using Text Input’. This will allow you to create a dynamic response based on the inquiry details.

To connect OpenAI to Pabbly Connect, click the ‘Connect’ button and enter your OpenAI token. This token is necessary for authentication and can be obtained from your OpenAI account. Once connected, map the fields correctly to ensure the AI generates a relevant response to the customer’s inquiry.

• Select the appropriate AI model to use.
• Map customer details from the inquiry.
• Set the processing mode to return responses immediately.

Once you have configured the AI response settings, save your configuration. This step is critical as it allows Pabbly Connect to generate personalized replies based on the inquiries received from customers.

5. Sending AI Responses via Email

With the AI response generated, the final step involves sending this response to the customer’s email. In Pabbly Connect, add Gmail as the next action application and select the ‘Send Email’ event. Again, create a connection between Gmail and Pabbly Connect by clicking on the connect button.

Map the fields necessary for sending the email, including the recipient’s email address, subject, and body of the email. Use the AI-generated response as the content of the email. Once everything is set, click on the ‘Save and Send Test Request’ button to ensure that the email is sent successfully.

Conclusion

Using Pabbly Connect, you can automate AI-powered replies for product inquiries efficiently. By following the steps outlined, you can streamline your e-commerce communication and enhance customer satisfaction. This integration not only saves time but also ensures that your customers receive prompt responses to their inquiries.