Build a WhatsApp Chatbot for Your Business Using Pabbly Chatflow

Learn how to create a WhatsApp chatbot for your business using Pabbly Chatflow with this detailed step-by-step tutorial. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To create a WhatsApp chatbot for your business, the first step is to access Pabbly Chatflow. Open your web browser and enter the URL Pabbly.com/chatflow. Once there, you’ll find options to either sign in or sign up for free.

If you are a new user, click on ‘Sign Up Free’ to create your account. After signing up, you will receive 100 free credits every month to practice using Pabbly Chatflow. If you already have an account, simply click ‘Sign In’ to proceed.

2. Creating Your WhatsApp Chatbot Flow in Pabbly Chatflow

After logging into Pabbly Chatflow, navigate to the dashboard and click on the ‘Access Now’ button for Pabbly Chatflow. You will see your connected WhatsApp numbers. If you need to add a new number, click on the ‘Add WhatsApp Number’ button.

• Select ‘WhatsApp Connect’ for easy integration.
• Alternatively, use ‘Manual Token Connect’ if needed.

Once your number is set up, click on ‘Flows’ in the sidebar to access the flow builder. Here, you can create a new flow by clicking on the ‘Add Flow’ button. Give your flow a name, such as ‘Build a WhatsApp Chatbot for Your Business.’ This is where the automation starts.

3. Setting Up the Trigger for Your Chatbot

In Pabbly Chatflow, the next step is to set up a trigger for your WhatsApp chatbot. A trigger is an event that initiates your chatbot’s response. Choose the trigger event as ‘Keyword Reject Match’ to start the flow when a user sends a specific keyword.

For example, type the keyword ‘hello’ to initiate the chatbot whenever this word is used. After setting up the keyword, you can proceed to create the welcome message that your chatbot will send to users.

• Drag and drop a text button to add your welcome message.
• Include a button for users to access your services.

By doing this, your chatbot will greet users and provide options for further interaction, enhancing customer engagement.

4. Customizing Interaction with Users in Pabbly Chatflow

In this section, you will customize how your WhatsApp chatbot interacts with users. After the welcome message, you can create a list of services that your business offers. This can be accomplished by dragging and dropping a list node into your flow. using Pabbly Connect

In the list node, add a header and body. For example, you could use ‘Here’s what we can help you with’ as the body text. Then, create sections for each service and add items to the list. This will help users understand what services they can select from.

Add items for each service, such as Social Media Marketing, Google Ads, and SEO. Set up contact custom fields to capture user selections.

Setting up these features ensures that your WhatsApp chatbot can effectively guide users through your offerings, making their experience seamless and informative.

5. Finalizing Your WhatsApp Chatbot Setup in Pabbly Chatflow

After customizing your chatbot interactions, it’s time to finalize your setup in Pabbly Chatflow. You can add questions to gather user information, such as their full name and email address. Use the ‘Ask Question’ action node to prompt users for their details.

Once users provide their information, send a personalized thank-you message using their name. This can be done by using the format ‘Thank you, $full_name, your free marketing consultation has been booked.’ This personalization enhances user experience and builds rapport.

Finally, save your flow by clicking the ‘Save’ button. You will see a confirmation message indicating that your flow has been updated successfully. Now, your WhatsApp chatbot is ready to interact with users and automate conversations for your business.

Conclusion

In this tutorial, we demonstrated how to build a WhatsApp chatbot for your business using Pabbly Chatflow. By following the outlined steps, you can create a fully functional chatbot that automates customer interactions and enhances engagement. Start using Pabbly Chatflow now to streamline your business operations and improve customer service.