AI FAQ Assistant for Business Queries on WhatsApp

Learn how to create an AI FAQ Assistant for WhatsApp using Pabbly Chatflow. Step-by-step guide to automate business queries effectively. Learn how to create intelligent chat workflows that provide instant customer support while qualifying leads 24/7 without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your AI Assistant

To create an AI FAQ Assistant for business queries on WhatsApp, you first need to access Pabbly Chatflow. Open a new tab in your browser and navigate to Pabbly.com/chatflow. Here, you can either sign in if you are an existing user or click on the ‘Sign Up Free’ button to create a new account.

Once you have logged in, you will be directed to the dashboard of Pabbly Chatflow. From here, you can start setting up your AI assistant by adding your WhatsApp number, which is crucial for enabling the assistant to respond to customer queries.

2. Creating Your AI Assistant in Pabbly Chatflow

After accessing the Pabbly Chatflow dashboard, the next step is to create your AI assistant. Click on the ‘Add AI Assistant’ button. You will need to provide a meaningful name for your assistant, such as ‘AI FAQ Assistant for Business Queries.’ This name will help identify the assistant later. using Pabbly Connect

• Click on the ‘Add AI Assistant’ button.
• Enter a name for your assistant.
• Press the ‘Add AI Assistant’ button to proceed.

Once you have named your assistant, you will be taken through four simple steps to set it up. The first step involves configuring AI instructions, where you specify how the AI should respond to users. This includes setting the audience, purpose, and style of communication.

3. Configuring AI Instructions in Pabbly Chatflow

In this step, you will configure the AI instructions for your assistant. Select the instruction type as ‘AI Agent’ from the dropdown menu. Here, you can provide detailed instructions on how the AI assistant should respond to users, including its role and constraints. using Pabbly Connect

Additionally, you can adjust the AI’s creativity level by setting the temperature. A temperature of 0.5 is recommended for a balance between creativity and focus. Ensure to select ‘Open AI’ as the AI to use and choose the GPT-4 model for optimal performance.

• Select ‘AI Agent’ from the instruction type dropdown.
• Set the temperature to 0.5 for balanced responses.
• Choose ‘Open AI’ and select the GPT-4 model.

Finally, copy your Open AI API key into the designated box to connect your assistant with the AI capabilities. This is essential for enabling your assistant to generate responses based on the configured instructions.

4. Uploading Knowledge Base for Your AI Assistant

To enhance the AI assistant’s ability to answer queries, you need to upload a knowledge base. This knowledge base should contain all the relevant information about your business, including FAQs and company background. You can create this document in Google Docs and download it in plain text format.

Once your knowledge base is ready, return to Pabbly Chatflow and navigate to the knowledge source step. Here, you can upload your document. Ensure that the document size is less than 90 MB and is in either .txt or PDF format for compatibility.

Create your knowledge base in Google Docs. Download the document as a .txt file. Upload the document in Pabbly Chatflow.

After successfully uploading the knowledge base, your AI assistant will be equipped with the necessary information to respond to customer inquiries effectively.

5. Testing Your AI Assistant on WhatsApp

After setting up your AI assistant, it’s time to test its functionality. Go back to your WhatsApp account and initiate a conversation by sending a message like ‘Hello, I need help.’ Your AI assistant should respond instantly with a welcome message, confirming that it is ready to assist.

To verify its capabilities, ask specific questions that you have included in the knowledge base. For example, inquire about delivery times or pricing. The assistant should provide accurate responses based on the information you uploaded earlier.

Send a test message to your WhatsApp AI assistant. Ask specific questions included in your knowledge base. Check if the assistant responds accurately.

Once your assistant is functioning correctly, you can enable it for your business to automate customer queries effectively using Pabbly Chatflow.

Conclusion

Creating an AI FAQ Assistant for business queries on WhatsApp using Pabbly Chatflow is a straightforward process. By following the steps outlined above, you can automate responses to customer inquiries effectively, improving your business efficiency.

Utilizing Pabbly Chatflow allows you to integrate various functionalities seamlessly, ensuring your customers receive timely and accurate information. Start automating your business today with Pabbly Chatflow!