After-Hours Customer Support WhatsApp Bot (Never Miss Messages)

Learn how to set up an After-Hours Customer Support WhatsApp Bot using Pabbly Chatflow and Pabbly Chatflow. Follow this step-by-step tutorial for seamless integration. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow to Create Your WhatsApp Bot

To create your After-Hours Customer Support WhatsApp Bot, the first step is to access Pabbly Chatflow. Open a new tab and visit Pabbly.com/chatflow. If you are a new user, click on the ‘Sign Up Free’ button to create your account and enjoy 100 free credits every month.

Existing users can click on the ‘Sign In’ button. Once logged in, navigate to the dashboard of Pabbly Chatflow. Here, you will start building your WhatsApp chatbot. Make sure to connect your WhatsApp number to proceed with the setup.

2. Building Your WhatsApp Bot in Pabbly Chatflow

Once inside the Pabbly Chatflow dashboard, you can begin building your WhatsApp bot. Click on the ‘Flows’ option to access the flow builder. To create a new bot, click on the ‘Add Flow’ button. Name your bot appropriately, such as ‘After Hours Customer Support Bot’.

• Click on ‘Add Flow’ to start creating your bot.
• Name your bot for easy identification.
• Select the trigger event for the bot.

Set the trigger event to ‘Keyword or Reject Match’. Enter the keywords that will activate the bot, such as ‘hello’ or ‘support’. This step is crucial as it defines how customers will initiate interaction with your bot.

3. Configuring Bot Responses and Actions

With your trigger set, the next step is to configure the responses your bot will provide. Drag and drop the text button to create a welcome message for users. This message should inform them of your support hours and introduce the bot as their assistant. using Pabbly Connect

Next, add buttons for user interaction, such as ‘Continue’ and ‘Talk to Human’. For the ‘Continue’ button, use the ‘Ask Question’ feature to gather user information like their name, query, and urgency level. Make sure to connect these actions properly within the flow.

• Create a welcome message that explains the bot’s purpose.
• Add buttons for user responses.
• Use ‘Ask Question’ to collect user data.

By structuring these responses, you ensure that customer queries are efficiently managed, even after hours. Make sure to save your progress frequently.

4. Integrating Pabbly Connect for Data Management

After configuring your bot, it’s essential to integrate Pabbly Connect to manage the data collected from users. Navigate to Pabbly Connect and create a new workflow. Choose ‘Webhooks by Pabbly’ as your trigger application and select ‘Catch Webhook’.

Copy the webhook URL provided and paste it into the API request step in your Pabbly Chatflow bot. This integration allows the data collected from WhatsApp interactions to be sent directly to your chosen application, such as Google Sheets.

Create a new workflow in Pabbly Connect. Select ‘Webhooks by Pabbly’ as the trigger. Paste the webhook URL into your chatbot settings.

This setup ensures that all customer information is logged and can be accessed easily by your support team during working hours.

5. Testing and Launching Your WhatsApp Bot

Once everything is set up, it’s time to test your WhatsApp bot. Send a message like ‘hello’ to your WhatsApp number linked with Pabbly Chatflow. You should receive the welcome message and subsequent prompts as designed.

If the bot responds correctly, you can now finalize and launch your bot. Make sure to monitor the interactions and make adjustments as necessary based on user feedback. This process allows for continuous improvement of the customer experience.

By following these steps, you can ensure that your After-Hours Customer Support WhatsApp Bot is functional and effective. With Pabbly Chatflow, you can automate customer interactions seamlessly.

Conclusion

In this tutorial, you learned how to create an After-Hours Customer Support WhatsApp Bot using Pabbly Chatflow and Pabbly Connect. This integration enables you to manage customer queries efficiently, ensuring no messages are missed after hours.