Save Moxie Support Tickets to Google Sheets Automatically

Learn how to automate saving Moxie support tickets to Google Sheets using Pabbly Connect. Follow our step-by-step tutorial for seamless integration. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate saving Moxie support tickets to Google Sheets, start by accessing Pabbly Connect. This platform simplifies the integration process without requiring coding skills. Open a new tab and navigate to the Pabbly Connect website.

Once on the landing page, you have the option to sign in or sign up for a free account. If you are a new user, click on the ‘Sign up for free’ button to get started with 100 free tasks monthly. Existing users can simply log in to their Pabbly Connect account.

2. Creating a New Workflow in Pabbly Connect

After logging into Pabbly Connect, you will see the dashboard. To create a new workflow, click on the ‘Create Workflow’ button. You can choose to use the beta method for a more modern experience or the classic version for familiarity.

• Select the beta method for a modern workflow experience.
• Name your workflow ‘Save Moxie Support Tickets to Google Sheets Automatically’.
• Choose a folder for your workflow or create a new one.

Click the ‘Create’ button, and your workflow will be established. In Pabbly Connect, each workflow consists of a trigger and an action. The trigger captures the event, while the action performs the subsequent steps.

3. Setting Up the Trigger for Moxie

To start, set up the trigger in your Pabbly Connect workflow. Select ‘Moxie’ as the trigger application. The event you want to capture is ‘Ticket Created’. After selecting this, click on the ‘Connect’ button to generate a webhook URL.

Copy this webhook URL and navigate to your Moxie account. Go to the workspace settings, find the integration section, and add a REST hook. Paste the copied webhook URL there and save the settings. This establishes the connection between Moxie and Pabbly Connect.

4. Testing the Connection Between Moxie and Pabbly Connect

Now that the connection is established, it’s time to test it. Create a new ticket in your Moxie account by clicking on the ‘Add Ticket’ button. Fill in the subject and description, then click on the ‘Create’ button.

After a few seconds, return to your Pabbly Connect workflow to see if the trigger captured the new ticket details. You should see the ticket’s subject, description, and other relevant information displayed in the trigger response section.

5. Adding Ticket Details to Google Sheets

With the Moxie trigger successfully capturing new tickets, the next step is to add this data to Google Sheets. In your Pabbly Connect workflow, add an action step and choose ‘Google Sheets’ as the application. The event should be ‘Add New Row’. Click on the ‘Connect’ button to link your Google Sheets account.

• Select the spreadsheet named ‘Moxy Support Tickets’.
• Choose the sheet named ‘Sheet1’.
• Map the fields for ticket ID, subject, description, status, and other relevant details from the trigger.

Once all fields are mapped correctly, click on the ‘Save and Send Test Request’ button. You should see the ticket details appear in your Google Sheets, confirming that the integration is working smoothly. This is how Pabbly Connect facilitates the automation of saving Moxie support tickets to Google Sheets.

Conclusion

In this tutorial, we demonstrated how to automate saving Moxie support tickets to Google Sheets using Pabbly Connect. This integration saves time and reduces manual data entry, ensuring all ticket details are recorded accurately and efficiently. By following these steps, you can streamline your workflow and enhance productivity.