Learn how to create an AI WhatsApp Chatbot for transportation services with Pabbly Chatflow in this step-by-step guide. Optimize your business communication today! Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To create an AI WhatsApp Chatbot for transportation services, start by accessing Pabbly Chatflow. Open a new tab and visit pabbl.com/chartflow. If you are a new user, click on ‘Sign up for free’ to get 100 credits monthly, allowing you to send and receive approximately 100 messages for free.

If you are an existing user, click on ‘Sign in’. After signing in, navigate to the Pabbly Chatflow dashboard. Ensure that you have added your WhatsApp number to the platform. You can do this by clicking on the ‘Add WhatsApp Number’ button, which provides two methods for integration. For detailed instructions, refer to the video tutorial linked in the description.

2. Creating Your AI Assistant in Pabbly Chatflow

Once you have accessed Pabbly Chatflow, go to the AI Assistant feature. Click on ‘Add AI Assistant’ and name your assistant (e.g., ‘Chatbot for Transportation Services’). This assistant will handle queries from your customers seamlessly.

  • Select the instruction type as ‘Custom Prompt’ or choose from pre-built examples.
  • Adjust the temperature setting to control the creativity of AI responses.
  • Input your OpenAI API key to connect the assistant with the AI model.

After setting the instructions, configure the assistant settings, including header and footer messages relevant to your transportation service. This setup ensures that the AI chatbot provides accurate information tailored to your business needs.

3. Uploading Knowledge Base for Personalized Responses

In order to enable your AI WhatsApp Chatbot to respond accurately, you need to upload a knowledge base. Create a Google document containing all relevant information about your transportation services, such as operational areas, pricing, and FAQs.

  • Download the document as a .txt file for optimal compatibility with Pabbly Chatflow.
  • Upload the .txt file in the designated area of the AI Assistant settings.
  • Ensure to copy and paste your business name as the display heading for the assistant.

Once the knowledge base is uploaded, your AI assistant will be equipped to provide personalized responses based on the information you provided, enhancing customer interaction.

4. Styling Your Chatbot and Finalizing Setup in Pabbly Chatflow

After configuring the knowledge base, it’s time to style your chatbot. In Pabbly Chatflow, you can customize the theme, shape, colors, and images of your WhatsApp chatbot to match your brand’s identity.

Once you are satisfied with the styling, switch on the button to activate your AI assistant. Click on ‘Save AI Assistant’ to finalize the setup. Your AI WhatsApp Chatbot is now ready to assist customers with their inquiries in real-time.

5. Embedding Your AI WhatsApp Chatbot on Your Website

To make your AI WhatsApp Chatbot accessible to customers, you need to embed it on your website. In Pabbly Chatflow, navigate to the embedding section and copy the provided script.

Paste the script into the HTML of your website. Ensure that the chat button appears for visitors to initiate interaction. Test the chatbot to ensure it responds correctly to user inquiries.

Once embedded, your AI WhatsApp Chatbot will be ready to engage with customers, providing instant responses and enhancing the overall user experience.

Conclusion

Creating an AI WhatsApp Chatbot for your transportation services using Pabbly Chatflow is a straightforward process. By following the steps outlined in this guide, you can enhance customer communication and streamline service inquiries effectively.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.