24/7 Chatbot: Instantly Reply to Every Customer Message!

Learn how to set up a 24/7 chatbot using Pabbly Chatflow to instantly reply to every customer message. Follow our detailed tutorial for seamless integration.

Watch Step By Step Video Tutorial Below

1. Setup Pabbly Chatflow for Your Chatbot

To create a 24/7 chatbot using Pabbly Chatflow, you first need to access the platform. Go to the Pabbly Chatflow website and either sign in or sign up for an account. If you are a new user, signing up will grant you 100 free credits each month, allowing you to explore its features.

Once logged in, you will be directed to the All Pabbly Apps page. From there, select Pabbly Chatflow to access the dashboard, where you can manage your WhatsApp numbers and chatbot flows effectively.

2. Adding Your WhatsApp Number in Pabbly Chatflow

In order to utilize Pabbly Chatflow for your chatbot, you need to add your WhatsApp number. Click on the ‘Add WhatsApp Number’ button in the dashboard. This feature allows you to integrate your WhatsApp account seamlessly.

• Click on the ‘Add WhatsApp Number’ button.
• Follow the prompts to connect your WhatsApp account.
• Ensure you have access to the WhatsApp number you are adding.

After successfully adding your WhatsApp number, you can manage all communications from the Pabbly Chatflow dashboard. This integration is crucial for enabling your chatbot to respond to customer messages automatically.

3. Creating Your Chatbot Flow in Pabbly Chatflow

To create a chatbot flow, select the ‘Flow’ feature in Pabbly Chatflow. Click on the ‘Add Flow’ button to start building your chatbot. You will be prompted to name your flow; choose a meaningful name such as ’24/7 Chatbot Instantly Reply to Every Customer’.

Next, set up the trigger event for your chatbot. This is where you define the keywords that will initiate a conversation. Add keywords that customers might use to start chatting with your bot. For example, if a customer types ‘Hello’, your chatbot will respond automatically.

4. Designing Responses for Your Chatbot

With Pabbly Chatflow, you can create automated responses that enhance customer interaction. Start by adding a media button to your flow, which allows you to send images or videos along with text. This makes your chatbot more engaging.

• Drag and drop a media button to connect with the trigger.
• Add a welcome message to greet customers.
• Include action buttons like ‘Book Free Demo’ or ‘View Class Level’.

Make sure to connect each action button to specific messages that guide the customer through their inquiries. This structured flow ensures that every customer receives timely and relevant information.

5. Finalizing and Activating Your Chatbot Flow

After designing your chatbot responses, it’s crucial to finalize and activate your flow in Pabbly Chatflow. Click the ‘Activate’ button to ensure your chatbot is ready to respond in real-time.

Once activated, you can share your flow link with customers, allowing them to engage with your chatbot directly. Remember that while you can share the flow layout, certain elements like contact custom fields and tags need to be created separately.

Conclusion

Creating a 24/7 chatbot with Pabbly Chatflow is an effective way to ensure instant replies to every customer message. By following the steps outlined in this tutorial, you can enhance customer engagement and improve response times. Start using Pabbly Chatflow today to automate your customer interactions seamlessly.