From Hello to Sale – Build a Complete WhatsApp Chatbot for Your Business

Learn how to create a complete WhatsApp chatbot for your business using Pabbly Chatflow. Follow our detailed tutorial for step-by-step guidance. Learn how to create intelligent chat workflows that provide instant customer support while qualifying leads 24/7 without human intervention.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Chatflow for WhatsApp Chatbot

Pabbly Chatflow is an all-in-one WhatsApp automation tool that allows businesses to automate their messaging processes effectively. In this tutorial, we will create a complete WhatsApp chatbot using Pabbly Chatflow, which will manage multiple message requests seamlessly.

By utilizing Pabbly Chatflow, businesses can enhance customer interactions and automate responses, reducing the workload on human agents. This chatbot will respond to user inquiries, book appointments, and provide essential services efficiently.

2. Setting Up Pabbly Chatflow

To get started with Pabbly Chatflow, visit the official website at Pabbly.com/chatflow. If you are a new user, click on the ‘Sign Up Free’ option to create an account and receive 100 free credits each month. Existing users can simply sign in.

Once you are logged in, navigate to the Pabbly Chatflow dashboard. Here, you can add and manage your WhatsApp numbers. To add a new number, click on the ‘+ Add WhatsApp Number’ button and choose between WhatsApp connect and manual token connect options.

3. Creating the WhatsApp Chatbot Flow

In this section, we will create the flow for our WhatsApp chatbot using Pabbly Chatflow. Start by clicking on the ‘Flows’ option and then click the ‘+ Add Flow’ button. Name your flow, for example, ‘Build a Complete WhatsApp Chatbot for Your Business.’ This is essential for organizing your chatbot’s functions.

• Select trigger events based on keywords.
• Add messages and actions as per your business needs.
• Connect the trigger to the message to ensure proper flow.

For example, if a user sends ‘hi,’ the bot will respond with a welcome message and provide options like ‘Chatbot Services’ and ‘Talk to Expert.’ This ensures your customers receive immediate responses, enhancing their experience.

4. Configuring Custom Fields in Pabbly Chatflow

To personalize the chatbot experience, we will set up custom fields in Pabbly Chatflow. This allows the bot to capture user information dynamically. Click on the ‘Settings’ option and then on ‘Contact Custom Fields’ to create fields such as ‘Full Name,’ ‘Contact Number,’ and ‘Business Name.’ This is crucial for tailoring responses based on user input.

• Create a custom field for each user-specific parameter.
• Utilize these fields in your chatbot messages for personalized responses.
• Ensure to save your changes after configuring each field.

After setting up the custom fields, connect them to the relevant questions in your flow. For instance, after a user selects a service type, the bot will ask for their full name and contact number, making the interaction smooth and efficient.

5. Finalizing the WhatsApp Chatbot

Once you have configured the flow and custom fields, it’s time to finalize your WhatsApp chatbot. Review the entire flow in Pabbly Chatflow to ensure that all connections are correct. The bot should ask users for their details and provide a customized response based on their input.

After ensuring everything is in order, click the ‘Save’ button to make your chatbot live. Your WhatsApp chatbot will now be able to respond to inquiries 24/7, providing users with immediate assistance and booking capabilities.

Conclusion

In this tutorial, we successfully built a complete WhatsApp chatbot using Pabbly Chatflow. By following these steps, businesses can automate their customer interactions, enhance user experience, and streamline appointment bookings effectively. Start leveraging Pabbly Chatflow today to transform your business communication!