Automate Venue Bookings on WhatsApp with Pabbly Chatflow

Learn how to automate venue bookings on WhatsApp using Pabbly Chatflow. This detailed tutorial guides you through the integration process step-by-step. Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Chatflow for Venue Bookings

To automate venue bookings on WhatsApp, the first step is to access Pabbly Chatflow. You can do this by visiting the Pabbly Chatflow website and signing in or creating a new account if you’re a first-time user. After logging in, you will see the dashboard where you can manage your WhatsApp chatbot.

Once you’re on the dashboard, the first action is to add your WhatsApp number. Click on the ‘Add WhatsApp Number’ button. You can choose either the WhatsApp connect method or the manual token connect method. This step is crucial as it links your WhatsApp account with Pabbly Chatflow, enabling automated responses for your venue bookings.

2. Creating the Chatbot Flow in Pabbly Chatflow

After adding your WhatsApp number, the next step is to create the chatbot flow. Click on the ‘Flows’ option, and then select ‘Add Flow’. Here, you will name your flow (e.g., ‘Venue Booking Bot’). This name will help you identify the purpose of the chatbot easily.

• Click on the trigger button to set the event that will activate your chatbot.
• Select the trigger event as ‘Keyword or Reject Match’ to enable the bot to respond to specific keywords.
• Enter keywords like ‘book hall’ and ‘booking’ to trigger the chatbot.

These keywords will allow the chatbot to respond when customers send messages related to venue bookings. With this setup, your Pabbly Chatflow is ready to handle incoming requests for venue bookings.

3. Designing the Chatbot Responses

Now that you have set up the trigger, it’s time to design the responses. Start by dragging in a text button to send a welcome message to customers. This message can include a greeting and options for customers to choose from, such as checking package availability.

To enhance the interaction, add buttons for options like ‘See Packages’ and ‘Date Availability’. Each button should link to a specific response or list. For instance, when a customer clicks on ‘See Packages’, the bot will display a list of available packages, allowing users to make selections easily.

• Create a list of packages with details like pricing and features.
• Use the ‘Set Custom Field’ option to store the user’s selection for later reference.
• Ensure to connect all elements to maintain a smooth flow.

This setup ensures that your customers have a seamless experience while booking venues through your WhatsApp chatbot powered by Pabbly Chatflow.

4. Collecting User Information for Bookings

Once the customer selects a package, the next step is to collect essential information for the booking. You can use the ‘Ask Question’ feature in Pabbly Chatflow to prompt users for their full name, event date, type of event, number of guests, and event start time. Each question should be connected in sequence to guide the user through the booking process.

For example, after a user selects a package, the bot should ask them to provide their full name. After receiving the name, the bot can then ask for the event date. This structured approach helps in collecting all necessary details systematically.

Ask for the full name of the customer. Request the event date and type of event. Inquire about the number of guests and event start time.

This information will be crucial for confirming the booking and ensuring everything is tailored to the customer’s needs. By utilizing Pabbly Chatflow, you can efficiently manage these interactions.

5. Finalizing the Booking Process

After collecting all necessary information, the final step is to confirm the booking. Use Pabbly Chatflow to create a message that summarizes the booking details and prompts the user to make a payment. You can include a payment link in the message, directing customers to finalize their booking.

Additionally, provide options for users who may want to pay later. This flexibility can enhance customer satisfaction and encourage more bookings. After the payment is completed, send a confirmation message to the user, thanking them for their booking and informing them of the next steps.

With this structured approach, your WhatsApp chatbot will not only automate venue bookings but also provide a professional and user-friendly experience for your customers.

Conclusion

In this tutorial, we explored how to automate venue bookings on WhatsApp using Pabbly Chatflow. By following the steps outlined, you can create an efficient and interactive chatbot that streamlines the booking process for your customers. Embrace automation with Pabbly Chatflow and enhance your business operations today!