Automate Product Enquiries for Your Store Using Pabbly Chatflow

Learn how to automate product enquiries for your store using Pabbly Chatflow and Pabbly Chatflow in this step-by-step tutorial. Build conversational workflows that guide visitors toward conversion with dynamic, branching dialogs that respond intelligently to user input.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Chatflow for Your Store

To automate product inquiries for your store, the first step is to set up Pabbly Chatflow. Begin by navigating to the Pabbly Chatflow website and signing in or creating a new account. Once logged in, you will receive 100 free credits every month to utilize for creating WhatsApp chatbots.

After signing up, access the dashboard where you will find the option to add your WhatsApp number. This is crucial as it connects your chatbot to your customer interactions. You can add your WhatsApp number using either the WhatsApp correct method or the manual token correct method.

2. Creating Your WhatsApp Chatbot in Pabbly Chatflow

Now that you have set up Pabbly Chatflow, it’s time to create your WhatsApp chatbot. Click on the ‘Flows’ option in the left sidebar and select ‘Add Flows’ to initiate a new chatbot flow. You will need to name your flow, for instance, ‘Automate Product Inquiries for Your Store.’ This name will help you identify the purpose of the flow later.

• Click on the ‘Add Flows’ button to start a new flow.
• Select your trigger event, such as keyword or regex match.
• Name your flow meaningfully, like ‘Automate Product Inquiries for Your Store.’

After naming your flow, you can set up the trigger event by selecting the appropriate option from the dropdown. This will kickstart your chatbot whenever a user sends a specific keyword to your WhatsApp number.

3. Designing the Chatbot Flow with Pabbly Chatflow

Designing the chatbot flow involves adding messages and buttons that customers will interact with. In Pabbly Chatflow, you can drag and drop various elements to create a seamless flow. Start by adding a welcome message that will greet users when they first engage with the chatbot.

• Create a welcome message that introduces your store.
• Add buttons like ‘View Catalog’ and ‘Talk to Support’ for user navigation.
• Connect the elements to ensure a logical flow of interactions.

After setting up the welcome message, ensure that each button leads to the appropriate next step. For example, clicking on ‘View Catalog’ should take the user to a list of products available in your store.

4. Integrating Google Sheets with Pabbly Connect

To manage customer inquiries effectively, integrating Google Sheets with Pabbly Chatflow via Pabbly Connect is essential. This integration allows you to store customer responses and orders in a structured format. Start by creating a workflow in Pabbly Connect to catch the data sent from your chatbot.

In your Pabbly Connect dashboard, create a new workflow and select the ‘Webhook by Pabbly’ as the trigger. This will allow you to capture data sent from your WhatsApp chatbot. Once set up, copy the webhook URL and paste it back into your chatbot settings in Pabbly Chatflow.

5. Confirming Customer Orders via Pabbly Chatflow

After capturing customer inquiries and orders, the final step is to confirm the orders through Pabbly Chatflow. This involves sending a confirmation message back to the customer once their order details are stored in Google Sheets. Use the API request feature in Pabbly Chatflow to send order confirmations.

Ensure that your chatbot prompts the user for their payment method and confirms the order details before sending the final confirmation message. This helps in maintaining a smooth customer experience and ensures that all inquiries are handled efficiently.

With this setup, your WhatsApp chatbot will automatically handle product inquiries, allowing you to focus on other aspects of your business. By utilizing Pabbly Chatflow and Pabbly Connect, you can streamline your customer service and enhance user satisfaction.

Conclusion

In conclusion, automating product inquiries for your store using Pabbly Chatflow and Pabbly Connect is a powerful way to enhance customer service. By following the steps outlined in this tutorial, you can efficiently manage customer interactions and improve order processing.