Integrating WhatsApp AI Assistant for E-commerce with Pabbly Chatflow

Learn how to integrate WhatsApp AI Assistant for e-commerce businesses using Pabbly Chatflow in this detailed step-by-step tutorial. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp AI Integration

To start integrating WhatsApp AI Assistant for your e-commerce business, first access Pabbly Chatflow. Simply visit the website by searching for Pabbly.com/chatflow in your browser. This will direct you to the Pabbly Chatflow homepage.

Once there, you will find options to either sign in or sign up for a free account. If you are a new user, click on the ‘Sign Up Free’ button to receive 100 free credits to try out Pabbly Chatflow. Existing users can simply sign in to their accounts.

2. Setting Up WhatsApp in Pabbly Chatflow

After signing in, the next step is to set up your WhatsApp number in Pabbly Chatflow. Click on the ‘Add WhatsApp Number’ button, where you will see two options: WhatsApp Connect and Manual Token Connect. It is recommended to use the WhatsApp Connect method for a seamless integration.

• Click on ‘WhatsApp Connect’ to link your number.
• Follow the prompts to authorize and connect your WhatsApp account.
• Confirm the connection to ensure your WhatsApp is integrated.

Once your WhatsApp number is connected, you can proceed to create your AI assistant for handling queries efficiently.

3. Creating Your AI Assistant Using Pabbly Chatflow

To create an AI assistant in Pabbly Chatflow, navigate to the AI Assistant feature on the dashboard. Click on the ‘Add Assistant’ button and provide a name for your assistant. This will help you identify it easily later.

Next, select the type of assistant you want to create. Choose between options like AI Agent, Customer Support Agent, or Sales Agent based on your business needs. After selecting, basic instructions will be automatically populated, which you can modify according to your requirements.

• Configure the AI settings such as temperature for creativity in responses.
• Input your OpenAI API key for authentication.
• Add knowledge sources for your assistant to reference.

After filling in all the necessary information, save your assistant to complete the setup process.

4. Testing Your AI Assistant in Pabbly Chatflow

Once your AI assistant is created, it’s essential to test its functionality. Use the test feature in Pabbly Chatflow to send messages and observe how the assistant responds. This will help ensure that it answers customer queries accurately.

For example, you can ask questions like ‘Where is your showroom?’ or ‘How to place an order?’ The assistant should provide relevant responses based on the knowledge sources you configured. If the responses are satisfactory, you can proceed to activate the assistant.

Confirm that the assistant handles various queries effectively. Adjust any settings if necessary based on the test results.

Once you are satisfied with the testing, you can move on to assign the assistant to your WhatsApp chats.

5. Assigning Your Assistant to WhatsApp Chats

The final step is to assign your newly created AI assistant to your WhatsApp chats within Pabbly Chatflow. Navigate to the inbox settings where you can manage your WhatsApp contacts. Here, select the contacts you want to assign the assistant to.

After selecting the contacts, enable the AI auto-reply feature and choose the assistant that you created earlier. This will ensure that all selected contacts will receive automated responses from your assistant.

Click on the ‘Save’ button to finalize the assignment. This will activate the AI assistant for all selected WhatsApp chats, allowing it to handle queries autonomously.

Conclusion

In this tutorial, we explored how to integrate WhatsApp AI Assistant for e-commerce using Pabbly Chatflow. By following these steps, you can enhance customer interaction and automate responses effectively, making your business operations smoother and more efficient.