Automate Appointment Scheduling for Salons via WhatsApp with Pabbly Chatflow

Learn how to automate appointment scheduling for salons via WhatsApp using Pabbly Chatflow. Step-by-step guide to create your own WhatsApp chatbot. This detailed guide shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Automation

To automate appointment scheduling for salons via WhatsApp, the first step is to access Pabbly Chatflow. Start by navigating to the Pabbly Chatflow website and signing in or creating a new account. If you are a new user, click on the ‘Sign Up Free’ button to create your account and get 100 free credits each month.

Once logged in, you will be directed to the dashboard. Here, you can see various applications offered by Pabbly. Click on the ‘Access Now’ button under the Pabbly Chatflow box to proceed. This is where you will create your WhatsApp chatbot for appointment scheduling.

2. Creating Your WhatsApp Chatbot with Pabbly Chatflow

After accessing Pabbly Chatflow, the next step is to add your WhatsApp number. Click on the ‘Add WhatsApp Number’ button on the dashboard. You can choose between different connection methods to integrate your WhatsApp account with Pabbly Chatflow.

• Select the WhatsApp connection method that suits your needs.
• Follow the prompts to complete the integration process.

Once your WhatsApp number is connected, go to the ‘Flows’ feature and click on ‘Add Flow’ to start creating your WhatsApp chatbot. Give your flow a meaningful name, like ‘Appointment Scheduling Bot for Salons’. This will help you identify the chatbot’s purpose in the future.

3. Setting Up Keyword Triggers in Pabbly Chatflow

To ensure your WhatsApp chatbot responds to user messages, set up a keyword trigger. In the flow builder, select the trigger event that will initiate the chatbot. For this example, choose the ‘Keyword or Reject Match’ trigger event. Enter the keywords like ‘salon’ and ‘haircut’ in the designated box. using Pabbly Connect

After entering the keywords, you can also set up rejection keywords if needed. This allows the chatbot to filter out irrelevant messages. Once the trigger is configured, proceed to set up the action steps that will follow when a user sends a message containing these keywords.

4. Defining Action Steps for the WhatsApp Chatbot

Now that the trigger is set, it’s time to define the action steps in your Pabbly Chatflow. Start by dragging the ‘Text’ action from the left panel to the flow area. In the message box, enter a welcome message, such as ‘Welcome to Headspace Salon. I can help you book your next appointment with us.’ Add a button labeled ‘Book Appointment’ below this message.

• Create a list of services offered by the salon.
• Use the ‘List’ action to present these services to the user.

For each service, you can add items like ‘Haircut’, ‘Body Massage’, and ‘Facial’. This allows users to select the service they want when booking an appointment. After the user selects a service, set up a custom field to store their selection for future reference.

5. Finalizing the Appointment with Pabbly Chatflow

Once the user has selected their desired service, the next step is to ask for their preferred appointment time. Use the ‘Text’ action again to prompt the user with a message like ‘Great choice! Choose from below when would you like to come in?’ Provide options for different time slots. using Pabbly Connect

After the user selects a time, ask for their name and email address. Use the ‘Ask Question’ action to gather this information. Make sure to store these responses in custom fields so that they can be referenced later in the confirmation message.

Finally, create a concluding message that confirms the appointment details. Use placeholders to insert the user’s name, selected service, and appointment time into the message. This will provide a personalized touch and confirm that their booking was successful.

Conclusion

By following these steps, you can successfully automate appointment scheduling for salons via WhatsApp using Pabbly Chatflow. This integration allows for a seamless booking experience, enhancing customer satisfaction and streamlining salon operations. Start creating your own WhatsApp chatbot today with Pabbly Chatflow to simplify your appointment scheduling process.