Automate Customer Feedback Collection with Pabbly Chatflow for Gyms

Learn how to automate customer feedback collection for gyms using Pabbly Chatflow. Step-by-step guide to create an AI assistant for effective feedback management. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Feedback Collection

To automate customer feedback collection, start by accessing Pabbly Chatflow. Visit the website at www.Pabbly.com/chatflow and sign in to your account. If you are a new user, you can sign up for free, which provides you with 100 credits monthly.

Once signed in, navigate to the dashboard. Here, you will find options to connect your WhatsApp account, essential for collecting feedback. Click on the ‘Add WhatsApp Number’ button to link your WhatsApp with Pabbly Chatflow for seamless communication.

2. Creating an AI Assistant in Pabbly Chatflow

With Pabbly Chatflow ready, the next step is to create your AI assistant. Click on the ‘AI Assistant’ option from the left sidebar, then select ‘Add AI Assistant’. Give your assistant a name, such as ‘Automate Customer Feedback Collection for Gym’.

• Provide AI instructions by selecting the instruction type as ‘AI Agent’.
• Set the creativity level of responses by adjusting the AI configuration slider.
• Choose the AI model, such as GPT-4 Mini, and enter your OpenAI API key.

After configuring these settings, click on ‘Connect’ to save your AI assistant. This setup is crucial for enabling automated responses based on customer feedback.

3. Configuring the AI Assistant for Feedback Collection

Next, configure your AI assistant for effective feedback collection using Pabbly Chatflow. You can set header and footer messages to guide users during interactions. For instance, include a friendly greeting and instructions on how to provide feedback.

Additionally, upload a knowledge source file that includes common questions and responses related to your gym’s services. This file will help the AI assistant provide accurate answers based on user queries. Ensure to save all changes to maintain the assistant’s functionalities.

• Set up fallback messages for instances when the AI cannot provide a suitable response.
• Define keywords that users can type to stop responses from the AI assistant.

By completing these configurations in Pabbly Chatflow, your AI assistant will be well-equipped to handle customer feedback effectively.

4. Testing Your AI Assistant with Pabbly Chatflow

After setting up your AI assistant, it’s time to test its functionality. Send a message through WhatsApp, such as ‘I want to share some feedback’. Wait for the AI to respond and assess its ability to engage in a feedback collection conversation. using Pabbly Connect

Your AI assistant should prompt you to rate your experience and ask follow-up questions based on your responses. This testing phase is crucial to ensure that your assistant is functioning correctly and providing the desired feedback collection experience.

5. Enabling the AI Assistant for Customer Interaction

Once testing is complete, enable your AI assistant for customer interactions. In Pabbly Chatflow, navigate to the inbox settings and select your AI assistant under the AI auto-reply settings. This step allows the assistant to respond to all incoming messages automatically.

You can also assign the AI assistant to specific contact lists or enable it for all contacts. This flexibility is essential for gyms that want to ensure all customer feedback is collected efficiently.

After enabling the AI assistant, conduct another test to confirm that it is operational. Send various feedback messages to see how well the assistant manages responses. This final test will ensure that the setup is complete and functioning as intended.

Conclusion

In conclusion, automating customer feedback collection is seamless with Pabbly Chatflow. By following the steps outlined, you can create an effective AI assistant that enhances customer interaction and feedback management in your gym. This setup not only saves time but also improves customer satisfaction through timely responses.