Automate Hotel Room Bookings via WhatsApp with Pabbly Chatflow

Learn how to automate hotel room bookings via WhatsApp using Pabbly Chatflow. Follow our step-by-step tutorial for seamless integration. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Hotel Room Bookings

To automate hotel room bookings via WhatsApp, the first step is accessing Pabbly Chatflow. Open a new tab in your browser and navigate to Pabbly.com/chatflow. This platform is designed to help businesses automate their WhatsApp communications effectively.

Once on the Pabbly Chatflow homepage, you will see options to sign in or sign up. If you are a new user, click on the sign-up option to create your account and receive 100 free credits. Existing users can simply sign in to start using the automation features of Pabbly Chatflow.

2. Creating a WhatsApp Chatbot with Pabbly Chatflow

After signing into Pabbly Chatflow, you will be directed to the dashboard. Here, you can manage your WhatsApp numbers and view your credits. To create a new WhatsApp chatbot, click on the ‘Flow’ option and then select the ‘+ Add Flow’ button to start building your automation.

• Click on the ‘Add Flow’ button.
• Name your flow, for example, ‘Automate Hotel Room Bookings via WhatsApp.’
• Select the trigger event, such as keywords.

By setting up the flow correctly, you ensure that users will receive automated responses when they send specific keywords to your WhatsApp number. This is a crucial step in utilizing Pabbly Chatflow to streamline hotel bookings.

3. Setting Up Keywords in Pabbly Chatflow

In the flow setup, select the trigger event type as ‘Keyword’. This allows the chatbot to respond when users send specific messages. Enter keywords like ‘book room’, ‘room availability’, and ‘hotel booking’. Press enter after each keyword to add them to the list. using Pabbly Connect

Once these keywords are set, you can create a response for the bot. For example, you can use a list button to ask users to choose a room type. This will provide them with options such as single room, double room, or suite. Make sure to connect your keywords to this response so that the bot can trigger it appropriately.

4. Collecting User Information via Pabbly Chatflow

After the user selects a room type, your bot should prompt them for additional information. Use the ‘Ask Question’ feature in Pabbly Chatflow to gather the check-in date, check-out date, full name, and contact number. Each question should be connected to a contact custom field for data management.

• Ask for the check-in date and set the format to date.
• Request the check-out date in the same manner.
• Collect the user’s full name and contact number for booking confirmation.

Each of these responses should be linked to the relevant custom fields in Pabbly Chatflow, ensuring that the information is stored correctly for future reference.

5. Confirming Bookings and Payment Links

Once all the required information is collected, your bot will confirm the booking. Use the ‘Text + Button’ content type to send a message like ‘Your booking is confirmed for the [room type] from [check-in date] to [check-out date].’ Include a payment link to finalize the booking.

This final message will utilize the contact custom fields to personalize the response based on the user’s input. This process illustrates how Pabbly Chatflow can effectively automate hotel room bookings via WhatsApp, providing a seamless experience for both the business and the customer.

Conclusion

In this tutorial, we explored how to automate hotel room bookings via WhatsApp using Pabbly Chatflow. By following the step-by-step instructions, you can create a fully functional WhatsApp chatbot that enhances customer engagement and streamlines your booking process. This automation not only saves time but also improves overall customer satisfaction.