How to Build a WhatsApp AI Assistant for Real-Time Customer Support using Pabbly Chatflow

Learn how to create a WhatsApp AI Assistant for real-time customer support using Pabbly Chatflow. Follow our detailed tutorial for step-by-step guidance. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp AI Assistant

To build a WhatsApp AI Assistant for real-time customer support, the first step is accessing Pabbly Chatflow. You can do this by typing the URL www.Pabbly.com/chatflow in your web browser. This will take you to the landing page of Pabbly Chatflow.

On the landing page, you will see options for signing in or signing up. If you are a new user, click on ‘Sign Up Free’; if you already have an account, click on ‘Sign In’. After signing in, you will be directed to the Pabbly dashboard where all Pabbly applications are available, including Pabbly Chatflow.

2. Creating Your AI Assistant in Pabbly Chatflow

Once you are on the Pabbly Chatflow dashboard, you can start creating your AI Assistant. Click on the ‘AI Assistant’ option in the sidebar. This will take you to the AI Assistant page where you can see existing assistants. using Pabbly Connect

• Click on the ‘Add AI Assistant’ button.
• Enter a name for your assistant, such as ‘TrendMart AI’.
• Select the instruction type as ‘AI Agent’.

After providing the necessary details, click on the ‘Add AI Assistant’ button. This action will create your AI Assistant, and you will be directed to the configuration page where you can set various parameters for your assistant.

3. Configuring AI Settings in Pabbly Chatflow

In the AI settings, you will configure the responses and behavior of your assistant. Here, you can set the temperature for creativity in responses, choose the AI model, and input your OpenAI API key. using Pabbly Connect

• Set the temperature to 0.5 for balanced responses.
• Select the OpenAI model you wish to use, such as GPT-4 Mini.
• Input your OpenAI API key for authentication.

After entering these details, click on the ‘Connect’ button to save your settings. A confirmation message will appear indicating that your API key has been saved successfully. This configuration is crucial for the AI Assistant to function properly.

4. Uploading Your Knowledge Base in Pabbly Chatflow

The next step involves uploading your knowledge base, which contains the information your AI Assistant will use to respond to customer queries. In the knowledge source section, you can upload a .txt file containing your business details. using Pabbly Connect

Ensure your file is in .txt format before uploading. Drag and drop your file into the upload area. Wait for the confirmation that the file has been uploaded successfully.

Once uploaded, the system will process the file, and you will see a confirmation pop-up. This knowledge base is essential for your AI Assistant to provide accurate and relevant responses to customer inquiries.

5. Activating Your AI Assistant for Customer Support

After configuring and uploading the knowledge base, the final step is to activate your AI Assistant. Go to the inbox section in Pabbly Chatflow, where you can see the connected WhatsApp numbers. using Pabbly Connect

Select the WhatsApp number you want to connect with the AI Assistant. Choose the AI Assistant you created from the dropdown menu. Click to enable the AI Assistant for that number.

Once activated, you can test your AI Assistant by sending a message through WhatsApp. You should receive responses based on the knowledge base you uploaded, confirming that your AI Assistant is functioning as intended.

Conclusion

By following these steps, you can successfully create a WhatsApp AI Assistant using Pabbly Chatflow for real-time customer support. This setup will enhance customer experience by providing instant responses to inquiries, significantly reducing manual workload.