Automate Customer Feedback Collection Using Pabbly Chatflow and WhatsApp

Learn how to automate customer feedback collection using Pabbly Chatflow and WhatsApp. Follow our step-by-step guide to streamline your feedback process. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Chatflow for Feedback Collection

In this tutorial, we will explore how to use Pabbly Chatflow to automate customer feedback collection via WhatsApp. Manually collecting feedback can be tedious and time-consuming; thus, automating this process can save valuable time and resources. With Pabbly Chatflow, you can create a WhatsApp chatbot that gathers feedback efficiently.

To get started, you need to have a Pabbly Chatflow account. Once logged in, you can create a WhatsApp chatbot that interacts with your customers. This chatbot will send automated responses and collect feedback seamlessly. Let’s dive into the steps required to set this up.

2. Setting Up Your WhatsApp Chatbot with Pabbly Chatflow

The first step in creating your WhatsApp chatbot is to add your WhatsApp number to Pabbly Chatflow. Navigate to the dashboard and look for the ‘Add WhatsApp Number’ button. You will have two options: WhatsApp Connect and Manual Token Connect. Select your preferred method to integrate your WhatsApp account.

After adding your WhatsApp number, follow these steps to create your chatbot:

• Access the Flow Builder in Pabbly Chatflow.
• Click on ‘Add Flow’ and name it as ‘WhatsApp Chatbot for Feedback Collection’.
• Select the trigger event as ‘Keyword/Regex Match’ and set your keywords (e.g., ‘review feedback’).

With these steps completed, you have set the foundation for your WhatsApp chatbot using Pabbly Chatflow. Next, you will define the actions that the bot will take when a user sends a keyword.

3. Defining Actions for Customer Feedback Collection

Once the trigger is set, the next step is to define how the chatbot will interact with the user. You will need to ask for the customer’s full name, rating, and additional comments. To do this, drag the ‘Ask Question’ action into your flow.

Here’s how to set up the actions in Pabbly Chatflow:

• First, ask for the full name and store it in a contact custom field.
• Next, ask for the customer’s overall experience rating (e.g., good, average, poor).
• Finally, request additional comments from the user.

By structuring these questions, your WhatsApp chatbot will effectively gather customer feedback. Each response will be saved in the respective fields, allowing for easy access and analysis later on.

4. Integrating Google Sheets with Pabbly Connect

To store the feedback collected through your WhatsApp chatbot, you will integrate Pabbly Connect with Google Sheets. This integration will automate the process of adding feedback to your spreadsheet in real-time.

Follow these steps to set up the integration:

In Pabbly Chatflow, add an API request after the feedback collection steps. Select ‘POST’ as the request type and enter the webhook URL provided by Pabbly Connect. Map the fields (name, rating, comments) to their respective contact custom fields.

This integration ensures that every piece of feedback is automatically logged into your Google Sheets, making it easy for your team to review and analyze customer responses.

5. Testing and Launching Your WhatsApp Chatbot

After setting up the chatbot and integrating it with Google Sheets, it’s time to test the entire flow. Send a message with the keyword you defined earlier (e.g., ‘review’) to your WhatsApp number. The chatbot should respond by asking for the customer’s name, rating, and comments.

Once the feedback is collected, check your Google Sheets to confirm that the details were added successfully. This testing phase is crucial to ensure that your Pabbly Chatflow setup is functioning as intended.

Finally, once testing is complete and everything is working smoothly, you can officially launch your WhatsApp chatbot for customer feedback collection. This automation will save you time and enhance your customer interaction experience.

Conclusion

In conclusion, using Pabbly Chatflow to automate customer feedback collection via WhatsApp streamlines the process significantly. By implementing the steps outlined in this tutorial, you can enhance customer engagement and efficiently gather valuable insights. Start using Pabbly Connect and Pabbly Chatflow today to transform your feedback collection process!