How to Alert Your Team on MS Teams When Razorpay Payment Fails Using Pabbly Connect

Learn how to set up alerts for failed Razorpay payments on MS Teams using Pabbly Connect. Step-by-step tutorial with detailed integration instructions. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To alert your team on MS Teams when a Razorpay payment fails, you first need to access Pabbly Connect. Open your browser and navigate to the Pabbly Connect landing page by searching for ‘Pabbly.com/connect’. This platform allows users to create automated workflows without any coding knowledge.

Once on the Pabbly Connect page, you will see options to either sign in or sign up. If you are a new user, click on ‘Sign up for free’ to create an account. Existing users can click on ‘Sign in’ to access their accounts. After signing in, click on ‘Access Now’ to enter your Pabbly Connect dashboard, where you can start creating your workflow.

2. Creating a Workflow in Pabbly Connect

In your Pabbly Connect dashboard, click on the ‘Create Workflow’ button. You will be prompted to select a workflow builder. Choose the ‘New Workflow Builder’ for a modern interface. Next, you need to name your workflow and select a folder to save it in.

• Click on ‘Create’ after naming your workflow.
• This action opens the workflow window where you will set up triggers and actions.

In this window, the first step is to add a trigger. Click on the ‘Add Trigger’ button to select Razorpay as your trigger application. Choose the event as ‘Payment Failed’ to set up the conditions for your alert.

3. Setting Up Razorpay Trigger in Pabbly Connect

After selecting Razorpay as the trigger application in Pabbly Connect, you will need to specify the trigger event. Choose ‘Payment Failed’ from the available options. Click on ‘Connect’ to proceed, and a webhook URL will be generated for you.

Copy this webhook URL and go to your Razorpay dashboard. Navigate to the ‘Developers’ section on the left side, and select ‘Webhooks’. Click on ‘Add New Webhook’ and paste the copied URL into the designated field. For the active event, select ‘Payment Failed’ and click on ‘Create Webhook’. This step ensures that any failed payments will trigger the webhook to send data to Pabbly Connect.

4. Adding Microsoft Teams Action Step

Now that the trigger is set, it’s time to add the action step for Microsoft Teams. In your Pabbly Connect workflow, click on ‘Add New Action Step’ and select Microsoft Teams as your action application. For the event, choose ‘Send Message in a Channel’ and click on ‘Connect’.

• Select your team in Microsoft Teams where you want to send the notification.
• Choose the specific channel for alerts about payment failures.

Map the message content dynamically by inserting the details from the Razorpay trigger. This includes the customer’s name, email, and reason for the payment failure. After setting up the message, click on ‘Save and Send Test Request’ to ensure everything is functioning correctly.

5. Testing the Workflow and Finalizing

To test your workflow, initiate a failed payment on Razorpay. This can be done by attempting a purchase with invalid payment details. Once the payment fails, go back to your Pabbly Connect workflow and observe if the webhook has captured the response.

If successful, you will see the details of the failed payment in your workflow. This indicates that the trigger is working correctly. Now, check your Microsoft Teams channel to confirm that the alert message has been sent. The message should include the customer’s details and the reason for the payment failure, ensuring your team is promptly informed.

Conclusion

By following these steps, you can efficiently alert your team on MS Teams whenever a Razorpay payment fails using Pabbly Connect. This automation streamlines communication and helps convert potential customers into actual sales. Start using Pabbly Connect today to enhance your business workflows.