How to Send AI-Generated Customer Support Responses After New Inquiry via Google Forms Using Pabbly Connect

Learn how to automate customer support responses using Pabbly Connect with Google Forms and OpenAI. Step-by-step guide to streamline your inquiry process. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To begin automating customer support responses, you need to access Pabbly Connect. Visit the Pabbly website and navigate to the Pabbly Connect section. After signing up or logging in, you will be directed to your dashboard, where you can create new workflows.

Once you are on the dashboard, click on the ‘Create Workflow’ button. This will allow you to set up the automation process that connects Google Forms, OpenAI, and Gmail through Pabbly Connect. You can name your workflow something like ‘Send AI-Generated Customer Support Responses After New Inquiry via Google Forms’ for easy identification.

2. Setting Up Google Forms as the Trigger Application

In this step, you will set up Google Forms as the trigger application in Pabbly Connect. Click on the trigger application box and select Google Forms. Choose the trigger event as ‘New Response Received’. This means that every time a new inquiry is submitted through your Google Form, it will trigger the workflow.

• Select Google Forms as the trigger application.
• Choose ‘New Response Received’ as the trigger event.
• Copy the provided webhook URL to connect Google Forms with Pabbly Connect.

After setting up the trigger, ensure that your Google Form is correctly configured to collect all necessary information. This includes fields like first name, last name, email, and inquiry details. With Pabbly Connect, any new submission will automatically be captured and processed.

3. Connecting Google Sheets to Capture Responses

Next, you will need to connect Google Sheets to capture the responses from your Google Form. Open your Google Sheets linked with the form and navigate to the Extensions menu. From there, select Pabbly Connect Webhooks and install the add-on if you haven’t done so already.

Once installed, go back to the Pabbly Connect dashboard and configure the webhook URL in your Google Sheets. This URL will act as a bridge between Pabbly Connect and your Google Sheets. Make sure to set the trigger column to the final data entry column where new responses will be recorded.

4. Generating AI Responses with OpenAI

Now that your Google Forms and Sheets are set up, it’s time to generate responses using OpenAI. In Pabbly Connect, add a new action step and select OpenAI as the action application. Choose the action event as ‘ChatGPT Structured AI Output’ which will allow you to generate a structured response based on the inquiry submitted.

In this step, you will need to provide the API token to connect OpenAI with Pabbly Connect. After connecting, you will enter the prompt that describes the inquiry details and instructs OpenAI on how to respond. This prompt should include the customer’s name, email, product of interest, and the inquiry message.

• Select OpenAI as the action application.
• Choose ‘ChatGPT Structured AI Output’ as the action event.
• Enter the prompt with customer details for generating the response.

After setting up the OpenAI action, you can test it to ensure that the AI generates a suitable response based on the inquiry received. This step is crucial for providing timely and accurate customer support.

5. Sending Email Responses via Gmail

Finally, you will set up Gmail to send the AI-generated responses to customers. In Pabbly Connect, add another action step and select Gmail as the action application. Choose the action event as ‘Send Email’. This will allow you to automatically send the generated response to the customer’s email address.

Map the recipient’s email address from the Google Forms response and use the AI-generated content as the email body. Enter the subject line for the email, which can be something like ‘Your Inquiry Response’. After configuring these details, test the email sending action to ensure everything is working smoothly.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automate the process of sending AI-generated customer support responses after new inquiries via Google Forms. By connecting Google Forms, OpenAI, and Gmail, you can streamline your customer support workflow efficiently.

With this setup, you can ensure that every customer inquiry is addressed promptly, enhancing customer satisfaction and saving valuable time. Start using Pabbly Connect today to elevate your customer support experience!