How to Build an AI Agent to Auto-Analyze Google Forms Product Feedback Using Pabbly Connect

Learn how to use Pabbly Connect to automate the analysis of Google Forms product feedback with an AI agent. Follow this detailed step-by-step tutorial. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To begin automating the Google Forms product feedback analysis, you need to access Pabbly Connect. Start by opening a new tab and typing Pabbly.com/connect in your browser. This will take you to the Pabbly Connect landing page, which is designed for seamless automation.

Once on the landing page, you will see options to sign in or sign up for free. If you’re a new user, click on the green button to create a free account, which allows you to explore Pabbly Connect with 100 free tasks every month. Existing users can simply log in to access their dashboard and begin creating workflows.

2. Creating a Workflow in Pabbly Connect

After logging into Pabbly Connect, click on the create workflow button to initiate your automation process. You will be prompted to name your workflow; for this tutorial, name it Build an AI Agent to Auto-Analyze Google Forms Product Feedback. This name helps in identifying your automation later.

• Select the folder where you want to save this workflow.
• Click on the create button to proceed.

Once your workflow is created, you will see two main sections: trigger and action. The trigger defines the event that starts your automation, while the action specifies what happens as a result. Here, the trigger will be a new response in Google Forms, and the action will be generating a summary using your AI agent.

3. Setting Up Google Forms Integration

To set up the integration, select Pabbly Connect as your trigger application and choose Google Forms as the specific application. The trigger event you want is New Response Received, which captures each form submission.

After selecting the trigger event, Pabbly Connect will provide you with a webhook URL. This URL needs to be inserted into your Google Form to establish the connection. Go to your Google Form, navigate to the Responses section, and click on the Link to Sheets option to create a new spreadsheet that will store the responses.

• Copy the provided webhook URL from Pabbly Connect.
• Open your Google Form and go to the Responses tab.
• Click on Get Add-ons to install the Pabbly Connect Webhooks add-on.

After installing the add-on, you will need to perform an initial setup where you paste the webhook URL and select the appropriate trigger column. This setup ensures that every new response in Google Forms is automatically sent to Pabbly Connect for processing.

4. Integrating OpenAI for Feedback Analysis

With the Google Forms integration set up, the next step is to connect your AI agent, which in this case is OpenAI. Select Pabbly Connect as the action application and choose OpenAI as the specific application to generate the analysis. The action event will be Generate Response.

To establish this connection, you will need to create or select an existing connection using your OpenAI API token. After successfully connecting, you will need to specify the model you want to use for analysis, such as GPT-4. Then, provide a detailed prompt that instructs OpenAI on how to analyze the feedback received from Google Forms.

Include specific details in your prompt, such as customer name, feedback, and suggestions. Ensure that the prompt is clear and instructs OpenAI on the required output format.

Once the prompt is set, click on Save and Send Test Request. This will send the feedback to OpenAI and generate a summary analysis, which will be captured by Pabbly Connect.

5. Sending Notifications to Google Chat

Finally, to keep your team informed, you will set up a connection to Google Chat through Pabbly Connect. Select Google Chat as your action application and choose Create Message as the action event. This will allow you to send the generated analysis directly to your team’s chat space.

To establish this connection, you need to generate a webhook URL in your Google Chat space. Copy this URL and paste it into Pabbly Connect. Then, craft a message that includes the customer’s feedback summary and suggestions for improvement.

Map the dynamic fields from the response to personalize the message. Test the message to ensure it sends correctly to Google Chat.

After successfully sending a test message, your automation is complete. Now, every time a new feedback form is submitted, Pabbly Connect will automatically analyze it using OpenAI and send the summary to your Google Chat space, streamlining your feedback process.

Conclusion

In this tutorial, we explored how to use Pabbly Connect to automate the analysis of product feedback collected through Google Forms. By integrating Google Forms, OpenAI, and Google Chat, you can efficiently manage customer feedback without manual intervention. This automation not only saves time but also enhances team collaboration and improves product quality based on customer insights.