Automate Sentiment Analysis for Google Business Profile Reviews using Pabbly Connect

Learn how to automate sentiment analysis for Google Business Profile reviews using Pabbly Connect and OpenAI. Step-by-step tutorial included. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate sentiment analysis for Google Business Profile reviews, start by accessing Pabbly Connect. Open your web browser and navigate to Pabbly’s official site, where you can either sign in or create a new account.

If you are new to Pabbly Connect, click on the ‘Sign Up Free’ button to set up your account in just a few minutes. For existing users, simply click on ‘Sign In’ to access your dashboard.

2. Creating a New Workflow in Pabbly Connect

Once you are signed into Pabbly Connect, click on the ‘Create Workflow’ button to start building your AI agent for sentiment analysis. Name your workflow, for instance, ‘AI Agent for Sentiment Analysis of Reviews,’ and select the appropriate folder within your Pabbly account.

After creating the workflow, you will see two windows: a trigger window and an action window. The trigger window is where you will set up the event that starts the automation, while the action window will define what happens next.

3. Connecting Google Business Profile to Pabbly Connect

In the trigger window, search for ‘Google Business Profile’ to connect your account. Select the event as ‘New Review’ and click on ‘Connect’. You will be prompted to sign in with your Google account to establish the connection with Pabbly Connect.

After signing in, choose the specific Google Business Profile account you want to monitor for new reviews. Click on ‘Save and Send Test Request’ to capture the details of the most recent review. This step ensures that your AI agent is ready to process incoming reviews effectively.

4. Performing Sentiment Analysis Using OpenAI

After capturing the review, navigate to the action window and search for ‘OpenAI’. Select the action event as ‘Chat GPT Structured Output’. To connect your OpenAI account, you will need to enter your API key. You can obtain this by logging into your OpenAI account and navigating to the API keys section. using Pabbly Connect

Once connected, configure the settings by selecting the AI model (e.g., GPT-4 Mini) and entering a prompt for sentiment analysis. This prompt should instruct OpenAI to analyze the sentiment of the review and generate a polite response. Ensure that the response format is set to JSON schema to receive structured data from OpenAI.

• Select ‘Chat GPT Structured Output’ as the action event.
• Enter your OpenAI API key to connect.
• Configure the prompt for sentiment analysis and response generation.

After setting up the prompt, click on ‘Save and Send Test Request’ to confirm that OpenAI returns the sentiment analysis and generated reply correctly.

5. Adding Review Details to Google Sheets

To keep track of the reviews and their sentiment analysis, the next step involves adding this data to a Google Sheet. In the action window, search for ‘Google Sheets’ and select the action event as ‘Add New Row’. Connect your Google Sheets account by signing in and selecting the appropriate spreadsheet. using Pabbly Connect

Map the fields from the previous steps to the corresponding columns in your Google Sheets. This includes the reviewer’s name, comment, star rating, sentiment analysis result, and the reply generated by OpenAI. After mapping all the necessary fields, click on ‘Save and Send Test Request’ to ensure the data is correctly added to your spreadsheet.

Conclusion

In this tutorial, we explored how to automate sentiment analysis for Google Business Profile reviews using Pabbly Connect and OpenAI. By following these steps, you can efficiently capture reviews, analyze sentiments, and manage responses seamlessly. Automate your review process today with Pabbly Connect for enhanced customer engagement!