Create a WhatsApp Chatbot for Your Knitting Store Business Using Pabbly Chatflow

Learn how to create a WhatsApp chatbot for your knitting store using Pabbly Chatflow. This detailed tutorial guides you through the process step by step.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your Knitting Store

To create a WhatsApp chatbot for your knitting store, you first need to access Pabbly Chatflow. Open your browser and navigate to the Pabbly Chatflow landing page by entering ‘Pabbly.com/chatflow’.

If you’re a new user, click on ‘Sign Up for Free’ to create an account and receive a free trial. Existing users can simply click on ‘Sign In’ to access their accounts. Once logged in, select ‘Access Now’ under Pabbly Chatflow to begin your chatbot setup.

2. Adding Your WhatsApp Number in Pabbly Chatflow

The next step involves adding your WhatsApp number to Pabbly Chatflow. Navigate to the dashboard and find the ‘Add WhatsApp Number’ button. Click on it to proceed.

• Enter your Meta Access Token.
• Input your Phone Number ID.
• Provide your WhatsApp Business Account ID.

These details can be obtained by setting up a WhatsApp Cloud API. After entering all required information, your WhatsApp number will be successfully added to Pabbly Chatflow.

3. Creating the Chatbot Flow in Pabbly Chatflow

Once your WhatsApp number is added, you can start creating the chatbot flow in Pabbly Chatflow. Go to the flow section on the left sidebar and click on the ‘Add Flow’ button.

In the pop-up window, you can start your flow using keywords and regular expressions (regex). For example, enter common greetings like ‘hi’, ‘hello’, and ‘hey’ to trigger the chatbot. Make sure to press enter after each keyword to add them correctly.

• Use regex to capture user intents like ‘explore gift options’ or ‘looking for wool’.
• Follow the regex pattern: ‘/b(\w+)/b’ to match keywords.

After setting up the keywords and regex, you can connect it with actions in the chatbot flow. This allows the chatbot to respond based on user inputs.

4. Configuring User Questions in Pabbly Chatflow

Now that you have established the flow, it’s time to configure user questions. Start by asking for the user’s full name. Drag and drop the ‘Ask Question’ action and connect it to the flow start. using Pabbly Connect

In the message field, enter a prompt asking for the user’s full name. Select the appropriate contact custom field for full name and set the format to text. You can also specify the number of attempts for the user to respond.

Next, add another ‘Ask Question’ action to request the user’s email address. Use dynamic messages to personalize responses, such as ‘Thanks a bunch, [Full Name]’.

After collecting the user’s information, you can provide them with options to explore different aspects of your knitting store, enhancing their experience.

5. Finalizing Your Chatbot Setup in Pabbly Chatflow

After configuring the questions and responses, you need to finalize your chatbot setup in Pabbly Chatflow. Create buttons for options like ‘Yarn Collections’, ‘Store Timings’, and ‘Explore Gift Sets’.

For each button, connect it to a corresponding message or media type. This allows users to receive detailed responses based on their selections. Make sure to test the flow by sending messages to see if the chatbot responds correctly.

Finally, save your flow by naming it appropriately, such as ‘Knitting Store’. Ensure the flow is active to handle incoming messages automatically.

Conclusion

Creating a WhatsApp chatbot for your knitting store using Pabbly Chatflow is a straightforward process that enhances customer interaction. By following the steps outlined, you can provide instant responses to customer inquiries, improving satisfaction and efficiency.