How to Create a WhatsApp Chatbot for a Tech Repair Business Using Pabbly Chatflow

Learn how to build a WhatsApp chatbot for your tech repair business using Pabbly Chatflow. Follow this step-by-step tutorial for seamless customer interaction. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To create a WhatsApp chatbot for your tech repair business, the first step is to access Pabbly Chatflow. Start by visiting the Pabbly website and signing into your account. If you are new, you can sign up for free and receive 100 free points every month.

Once logged in, navigate to the Pabbly apps window. Here, click on the ‘Access Now’ button under Pabbly Chatflow. You will be directed to the dashboard where you can begin creating your chatbot.

2. Creating Your Chatbot Flow in Pabbly Chatflow

After accessing Pabbly Chatflow, the next step is to create your chatbot flow. On the left panel, select the ‘Flows’ option. Click the ‘Add Flow’ button on the top right corner to start a new flow.

• Name your flow, for example, ‘Tech Repair Shopbot’.
• Set up triggers for your bot using keywords.
• You can use keywords like ‘hey’, ‘hello’, ‘hi’, or ‘help’ to activate the bot.

By setting these keywords, you ensure that whenever a customer sends a message containing any of these keywords, Pabbly Chatflow will automatically trigger the chatbot to respond.

3. Collecting Customer Details Using Pabbly Chatflow

Once the bot is triggered, you can set it to collect customer details such as their name and email. In Pabbly Chatflow, use the ‘Ask Question’ action to prompt the customer for their full name.

• Ask for the customer’s full name with a welcoming message.
• Use a custom field to record the name in your Pabbly account.
• Connect the response to the chatbot flow for a seamless experience.

After collecting the name, the bot should ask for the customer’s email address. This information will help you maintain communication and send updates regarding their service inquiries.

4. Providing Service Options to Customers via Pabbly Chatflow

After gathering customer details, Pabbly Chatflow allows you to provide options for services. You can create buttons for different services like mobile repair, laptop repair, and other inquiries.

Create buttons for mobile repair, laptop repair, and other inquiries. For each service selected, send relevant brochures or information. Use media types to send images of service brochures.

This interactive feature enhances customer engagement and provides them with the necessary information to make informed decisions about their tech repair needs.

5. Finalizing and Testing Your WhatsApp Chatbot in Pabbly Chatflow

After setting up the entire flow in Pabbly Chatflow, you need to save your chatbot. Ensure that the bot is activated by checking the toggle button. If the toggle is off, the bot will not function.

To test your bot, send a message to it on WhatsApp. For instance, type ‘Hey, I want to know about your mobile repair services’. The bot should automatically respond, demonstrating that it is working correctly. You can also check the inbox section in Pabbly Chatflow to review all interactions and ensure everything functions as intended.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

In conclusion, creating a WhatsApp chatbot for your tech repair business using Pabbly Chatflow is a straightforward process that significantly enhances customer interaction. By following these steps, you can automate responses and provide a seamless experience for your customers.