How to Use an AI Agent for Sentiment Analysis of Customer Feedback in Pabbly Connect

Learn how to utilize Pabbly Connect for sentiment analysis of customer feedback using an AI agent. Follow our detailed tutorial for step-by-step guidance. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start using Pabbly Connect for sentiment analysis, first, access the platform by navigating to the Pabbly Connect website. Sign in to your account or create a new one if you don’t have an existing account. Once logged in, you will be directed to the dashboard where you can manage your workflows. using Pabbly Connect

In the dashboard, locate the option to create a new workflow. This is where you will set up your integration for customer feedback analysis. Pabbly Connect will serve as the bridge between your feedback data and the AI agent used for sentiment analysis.

2. Creating a Workflow in Pabbly Connect

To create a workflow in Pabbly Connect, click on the ‘Create Workflow’ button. You will be prompted to name your workflow, for instance, ‘Customer Feedback Sentiment Analysis’. This helps in identifying the workflow later on. using Pabbly Connect

• Click on the ‘Create’ button after naming your workflow.
• Select the trigger application, which will be Google Forms in this case.
• Choose the trigger event, such as ‘New Form Response’.

After setting up the trigger, you will configure the action steps. Pabbly Connect will automatically capture customer feedback from Google Forms and send it to the AI agent for sentiment analysis.

3. Integrating Google Forms with Pabbly Connect

To integrate Google Forms with Pabbly Connect, ensure you have created a Google Form that collects customer feedback. Open your Google Form and navigate to the responses section. Here, you will need to enable the responses to be recorded in a Google Sheet, which Pabbly Connect will access. using Pabbly Connect

Once the Google Sheet is set up, return to Pabbly Connect, and in the action step, select Google Sheets as your action application. Choose the action event as ‘Add Row’ to ensure each new response is captured. This setup allows Pabbly Connect to monitor the Google Sheet for any new feedback entries.

4. Utilizing the AI Agent for Sentiment Analysis

In this step, you will configure the AI agent for sentiment analysis using OpenAI. In Pabbly Connect, select OpenAI as your action application. You will need to provide the API key from OpenAI to facilitate the connection. using Pabbly Connect

Once connected, set the action event to ‘Generate Sentiment Analysis’. Enter the prompt that instructs the AI agent to analyze the customer feedback. For example, you might input, ‘Analyze the sentiment of the following customer feedback and classify it as positive, neutral, or negative.’

• Ensure to map the customer feedback field from Google Sheets to the prompt field in OpenAI.
• Test the integration to verify that the AI agent correctly analyzes the feedback.

This integration allows Pabbly Connect to automatically send customer feedback to the AI agent, which will return the sentiment analysis results.

5. Sending Results to Your Team

After the sentiment analysis is generated, the final step is to send the results to your team. In Pabbly Connect, add another action step and select your preferred communication tool, such as Google Hangouts or Email. using Pabbly Connect

Map the fields to include essential details such as customer name, email, feedback rating, and sentiment analysis results. This ensures that your team receives all relevant information to act on the feedback received.

Test the entire workflow by submitting a new response in Google Forms. Check if the results are correctly sent to your team. This confirms that Pabbly Connect effectively integrates all components for seamless customer feedback analysis.

Conclusion

In conclusion, using Pabbly Connect to automate sentiment analysis of customer feedback with an AI agent streamlines the process significantly. By following these steps, you can ensure timely and accurate insights into customer sentiment, leading to improved service and customer satisfaction.