Create a Store Info WhatsApp Chatbot Using Pabbly Chatflow

Learn how to create a WhatsApp chatbot for your store using Pabbly Chatflow. Share business hours and address effortlessly with this detailed tutorial. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Creating a WhatsApp Chatbot with Pabbly Chatflow

In this section, we will explore how to create a WhatsApp chatbot using Pabbly Chatflow. This chatbot will help share your store’s business hours and address, streamlining customer interactions. Start by accessing your Pabbly Chatflow account and navigating to the dashboard.

From the left sidebar, locate the ‘Add Flow’ option, which allows you to create a new chatbot flow. Click on this option, and you will see a prompt to set up your flow. This is where the journey of automating your store information begins.

2. Setting Up Triggers in Pabbly Chatflow

Now that you are in the flow setup, the first step is to establish the triggers that will activate your chatbot. In Pabbly Chatflow, triggers are essential for determining when the chatbot should respond to customer inquiries. For this, you need to enter keywords that customers might use, such as ‘hey’, ‘hello’, and ‘hi’.

• Enter keywords in the designated field.
• Use regular expressions (regex) for broader keyword detection.
• Enable the toggle for case-sensitive matching if necessary.

After entering your keywords and setting up the regex, your chatbot will be able to recognize various customer messages and trigger appropriate responses. This ensures that when customers ask about your store hours or location, the chatbot is ready to assist.

3. Collecting Customer Information via Pabbly Chatflow

Once the triggers are established, the next step is to collect essential customer information. Using Pabbly Chatflow, you can prompt customers for their names and email addresses. Start this process by adding an ‘Ask Question’ action to your flow.

In the question field, input a friendly message asking for their name. Then, select the contact custom field for full name. You can also set the input format to text and determine the number of attempts allowed. This step is crucial for personalizing the interaction with your customers.

• Add another ‘Ask Question’ action for the email address.
• Select the contact custom field for email.
• Ensure the format is set to email for proper validation.

After collecting this information, your chatbot will be equipped to provide tailored responses based on the customer’s input, enhancing the overall experience.

4. Providing Store Information with Pabbly Chatflow

With customer information in hand, it’s time to provide relevant store details. In this section, you will set up options for customers to choose from, such as business hours, store address, and contact details. Using Pabbly Chatflow, create buttons for each option.

For example, when a customer selects ‘Business Hours’, the chatbot should respond with the opening and closing times of your store. Similarly, if they choose ‘Store Address’, provide the location along with a Google Maps link for easy navigation. Set up these responses by connecting each button to the appropriate message.

Create a response for business hours. Provide the store address and a Google Maps link. Include contact details like phone number and email.

This setup allows your chatbot to effectively communicate important information, ensuring customers receive the details they need without delay.

5. Testing Your Chatbot Flow in Pabbly Chatflow

After configuring your chatbot, it’s essential to test the flow to ensure everything works as intended. In Pabbly Chatflow, save your flow and activate it. Then, test it by sending a message via WhatsApp to your store.

For instance, send a message like ‘Hey, when do you open?’ The chatbot should respond with a greeting and ask for the customer’s name. Following this, it will request the email address and present the options for business hours, store address, or contact details. Verify that all responses are accurate and that the flow operates smoothly.

Once confirmed, your chatbot is ready to assist customers with their inquiries efficiently, enhancing customer satisfaction and reducing response times.

Conclusion

By using Pabbly Chatflow, you can create an efficient WhatsApp chatbot that shares your store’s business hours and address. This automation not only saves time but also improves customer engagement by providing instant responses to inquiries.

Implementing this system allows you to focus on other important aspects of your business while your chatbot handles routine queries seamlessly.