How to Send WhatsApp Messages on Failed Instamojo Payment using Pabbly Connect

Learn how to send automated WhatsApp messages for failed Instamojo payments using Pabbly Connect and Pabbly Connect. Step-by-step guide included. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Automation

Pabbly Connect is an exceptional automation tool that enables seamless integration between various applications. In this tutorial, we will focus on how to send WhatsApp messages for failed payments on Instamojo using Pabbly Connect. This integration helps in automating the communication process, ensuring timely notifications to customers.

To start, access the Pabbly Connect website and log in to your account. If you are a new user, you can sign up for free and explore the features. Once logged in, you will see the dashboard where you can create workflows that connect different applications, including Instamojo and WhatsApp through Pabbly Connect.

2. Creating a Workflow in Pabbly Connect

To create a workflow in Pabbly Connect, click on the ‘Create Workflow’ button. You will be prompted to name your workflow and select a folder to save it in. For this tutorial, name your workflow something like ‘Send WhatsApp Messages on Failed Instamojo Payment’ and choose an appropriate folder.

• Click on the ‘Create’ button to proceed.
• Select ‘Instamojo’ as the trigger application.
• Choose ‘Failed Payment’ as the trigger event.

After selecting the trigger, Pabbly Connect will provide a Webhook URL. Copy this URL as it will be used to connect your Instamojo account with the workflow.

3. Setting Up Instamojo for Webhook Integration

Now, log into your Instamojo account to set up the webhook. Navigate to the page settings of the product you want to automate. Here, you will find an option to enter the Webhook URL you copied from Pabbly Connect.

• Switch on the Webhook setting.
• Paste the copied URL in the Webhook URL field.
• Select ‘Failed Payments’ as the information to be sent.

After saving the settings, your Instamojo account is now connected to Pabbly Connect. You can now proceed to test the integration by simulating a failed payment.

4. Testing the Integration with a Failed Payment

To test the integration, perform a test submission on your Instamojo page. Enter the required details and intentionally provide incorrect payment information to trigger a failed payment. Once the payment fails, Pabbly Connect will capture the response and display the details in your workflow dashboard.

You will see the payment status as failed and the details of the test submission. This confirms that the integration is working correctly. The next step involves setting up the WhatsApp message using Pabbly Chatflow.

Open your Pabbly Chatflow account. Create a WhatsApp message template to notify customers. Ensure the template includes personalized variables for customer names.

Once the template is created, you are ready to send automated WhatsApp messages whenever a payment fails.

5. Sending WhatsApp Messages Using Pabbly Chatflow

In the final step, you will connect Pabbly Chatflow with your workflow in Pabbly Connect. Select Pabbly Chatflow as the action application and choose the action event as ‘Send WhatsApp Message’.

You will need to provide your API token and configure the message body to include the template you created earlier. Map the customer details from the Instamojo response to personalize the message.

Enter the destination number for the WhatsApp message. Map the phone number and customer name from the previous step. Click on ‘Save and Send Test Request’ to verify.

After completing these steps, your automated WhatsApp message will be sent to customers whenever a payment fails on Instamojo, enhancing customer engagement and retention.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect and Pabbly Chatflow to automate WhatsApp messages for failed payments on Instamojo. This integration streamlines communication and helps retain customers by providing timely notifications. By following these steps, you can easily set up this automation for your business and improve customer experience.