How to Send WhatsApp Messages on Failed Razorpay Payment using Pabbly Chatflow

Learn how to send WhatsApp messages automatically for failed Razorpay payments using Pabbly Connect and Pabbly Connect in this detailed tutorial. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Access Pabbly Connect for Integration

To begin sending WhatsApp messages for failed Razorpay payments, you first need to access Pabbly Connect. Go to the Pabbly website and sign in to your account. If you are a new user, you can sign up for free, which provides you with 100 tasks monthly.

Once logged in, navigate to the Pabbly Connect dashboard. This is where you will create a new workflow for the integration. Click on the ‘Create Workflow’ button to start the process of setting up your automation.

2. Create a Webhook in Razorpay

Next, you need to set up a webhook in Razorpay that connects to Pabbly Connect. Log into your Razorpay account and go to the Developers section. Here, you will find the Webhooks option. Click on ‘Add New Webhook’.

• Enter the Webhook URL provided by Pabbly Connect.
• Select the events you want to trigger the webhook. In this case, choose ‘Payment Failed’.
• Save the webhook settings.

This webhook will send a notification to Pabbly Connect whenever a payment fails, allowing you to automate the messaging process.

3. Set Up Pabbly Chatflow for WhatsApp Messaging

After creating the webhook, you will need to set up Pabbly Chatflow to send WhatsApp messages. In your Pabbly account, navigate to the Chatflow application and create a new template for the messages you want to send.

Ensure your template includes dynamic fields that will personalize the message for each customer. For example, include the customer’s name and a message informing them of the failed payment attempt. This way, each message sent via WhatsApp will be tailored to the individual recipient.

4. Connect Pabbly Connect with Chatflow

Now, return to Pabbly Connect to connect the webhook and the Chatflow application. In your workflow, choose the action event as ‘Send Call URL Request’ to initiate the WhatsApp message.

• Enter the required API token from your Chatflow account.
• Map the fields from Razorpay to the corresponding fields in Chatflow.
• Save and test the connection to ensure everything is set up correctly.

This integration will ensure that whenever a payment fails, a WhatsApp message is automatically sent to the customer, enhancing communication and customer support.

5. Test Your Integration for Functionality

Finally, it is crucial to test your integration to ensure it works as intended. Perform a test payment in Razorpay, simulating a failure to trigger the webhook.

Check your Pabbly Connect workflow to see if the response is captured correctly and verify that the WhatsApp message is sent through Pabbly Chatflow. This step is essential to confirm that your automation is functioning properly and that customers are receiving timely notifications about their payment statuses.

Conclusion

In this tutorial, we explored how to send WhatsApp messages for failed Razorpay payments using Pabbly Connect and Pabbly Chatflow. By setting up a webhook in Razorpay and connecting it with Pabbly, businesses can automate customer communications effectively. This integration not only saves time but also enhances customer experience by keeping them informed.