How to Add Users to Zendesk from New Facebook Lead Ads Using Pabbly Connect

Learn how to seamlessly integrate Facebook Lead Ads with Zendesk using Pabbly Connect. Follow this step-by-step tutorial to automate user creation. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To integrate Facebook Lead Ads with Zendesk, you first need to access Pabbly Connect. Start by visiting the Pabbly website and signing in using your Google account. This will take you to the Pabbly dashboard where you can manage your integrations.

Once logged in, click on the ‘Create Workflow’ button. You will be prompted to name your workflow. For this integration, you can name it ‘Create Users in Zendesk from Facebook Lead Ads’. This name helps you identify the workflow later. After naming your workflow, click on ‘Create’ to proceed.

2. Setting Up Facebook Lead Ads as the Trigger

In your new workflow, you will see two boxes labeled trigger and action. The trigger for this integration is Facebook Lead Ads. Click on the trigger box and select Facebook Lead Ads as your application. Next, choose the trigger event as ‘New Lead’.

• Ensure you have a lead form created in your Facebook account.
• Navigate to the Meta Business Suite to access your forms.
• Select the appropriate form that you want to use for this integration.

After selecting the form, you will need to connect your Facebook account to Pabbly Connect. Follow the prompts to authorize Pabbly Connect to access your Facebook Lead Ads. Once connected, your form data will be fetched automatically whenever a new lead is generated.

3. Testing the Facebook Lead Ad Integration

To test the integration, you must submit a sample lead through your Facebook lead form. Once you have filled out the form, return to Pabbly Connect and click on ‘Save and Send Test Request’. This action will fetch the lead data you just submitted.

You should see the response from Facebook Lead Ads including the details like name, email address, and phone number. This data confirms that the integration is working correctly. If you encounter any issues, double-check your form settings and ensure that the correct page and form are selected.

4. Setting Up Zendesk as the Action

Next, you will set up Zendesk as the action application in your workflow. Click on the action box and select Zendesk. For the action event, choose ‘Create User’. This step will allow you to add new users to your Zendesk account based on the data received from Facebook. using Pabbly Connect

• Connect your Zendesk account by entering your username, password, and subdomain.
• Ensure you fill in the required fields such as name, email, and phone number.
• Map the data from the previous step to create the user with the correct information.

After mapping the necessary fields, click on ‘Save and Send Test Request’. This will create a new user in Zendesk using the information gathered from the Facebook lead form. You should receive a confirmation response indicating that a user has been successfully created.

5. Verifying User Creation in Zendesk

To verify that the user has been created successfully, log into your Zendesk account and check the users section. Refresh the page to see the newly added user with the details you provided in the Facebook lead form.

In your Zendesk account, you will see the user’s name, email address, and phone number listed. This confirmation ensures that your integration between Facebook Lead Ads and Zendesk through Pabbly Connect is functioning properly.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to integrate Facebook Lead Ads with Zendesk. By following these steps, you can automate the process of adding new users to Zendesk whenever a lead is generated. This integration streamlines your workflow and enhances user management.