Auto-Reply to Google My Business Reviews Using Pabbly Connect

Learn how to automatically reply to Google My Business reviews based on specific keywords using Pabbly Connect. Follow our detailed tutorial for seamless integration. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business Reviews

To begin auto-replying to Google My Business reviews based on specific keywords, you need to set up Pabbly Connect. Start by visiting the Pabbly website and navigating to the Pabbly Connect section. If you’re a new user, click on the ‘Sign Up for Free’ button to create your account. This process is quick and allows you to get 100 tasks free every month.

Once you have signed up or logged in, access the dashboard and click on the plus sign to create a new workflow. Name your workflow something descriptive, such as ‘Auto-Reply to Google My Business Reviews,’ and click on create to proceed. This sets the stage for integrating Google My Business with Pabbly Connect.

2. Creating the Integration Between Google My Business and Pabbly Connect

After setting up your workflow in Pabbly Connect, the next step is to create the integration with Google My Business. In the trigger window, select Google My Business as the application name and choose the trigger event as ‘New Review Multi Location.’ Click on connect, then add a new connection by selecting ‘Connect with Google My Business.’

• Click on continue to grant access to your Google account.
• Select your business location from the dropdown.
• Click on save and send test request to capture the latest review details.

This integration allows Pabbly Connect to automatically fetch reviews from your Google My Business account. Make sure to create a test review in your Google My Business account to ensure that the integration works correctly.

3. Setting Up Auto-Replies Based on Specific Keywords

Once the integration is established, Pabbly Connect allows you to set up conditions for auto-replies based on specific keywords in the reviews. To do this, use the router feature to differentiate between positive and negative reviews. Create two routes: one for positive feedback and another for negative feedback. Rename the routes accordingly.

For the negative review route, set filters based on keywords such as ‘unhappy,’ ‘poor service,’ and ‘waste of time.’ This means that if any of these keywords are present in the review, the corresponding response will be triggered. Similarly, for positive reviews, set keywords like ‘amazing,’ ‘highly satisfied,’ and ‘great.’ This setup ensures that your replies are contextually relevant.

4. Sending Replies to Google My Business Reviews

After configuring the routes for both positive and negative reviews, the next step is to set up the action steps to send replies through Pabbly Connect. For both routes, select Google My Business again and choose the action event as ‘Create Reply.’ Use the existing connection you created earlier.

Map the review name and input the appropriate reply message. For negative reviews, you might reply with, ‘Thank you for sharing your negative experience with us. We appreciate your feedback and will work to improve.’ For positive reviews, you can say, ‘We are so grateful for your kind words. Thank you for sharing your review with us!’ This ensures that the customer feels acknowledged based on their feedback.

5. Testing the Integration in Real-Time

To ensure that everything works as expected, it’s essential to test the integration you’ve set up in Pabbly Connect. Post a new review on Google My Business to check if the auto-reply feature functions correctly. Depending on whether the review is positive or negative, the corresponding reply should be sent automatically.

For example, if you post a review stating, ‘I was impressed by the collection, amazing collection,’ the system should automatically reply with your positive message. This real-time testing confirms that your workflow is functioning smoothly and efficiently responds to customer feedback.

Conclusion

In conclusion, using Pabbly Connect to auto-reply to Google My Business reviews based on specific keywords streamlines your customer engagement process. This integration not only saves time but also ensures that your responses are relevant and timely, enhancing customer satisfaction. By following the steps outlined, you can effectively manage your business reviews and maintain a positive online presence.