Learn how to automate hotel feedback collection using Pabbly Connect and WhatsApp Cloud API. Step-by-step guide to streamline customer interactions. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Hotel Feedback

To begin automating hotel feedback collection, access Pabbly Connect by visiting Pabbly.com/connect. Create an account to start using the platform, which allows you to set up workflows seamlessly.

Once you log in, click on the ‘Create Workflow’ button. Name your workflow something relevant, like ‘Send Thank You Messages to Customers for Feedback’. This sets the foundation for your automation.

2. Configuring Google Forms as the Trigger in Pabbly Connect

In this step, you will set Google Forms as the trigger application in Pabbly Connect. Select ‘Google Forms’ from the list of applications and choose the event ‘New Response Received’. This event will trigger the workflow when a customer submits feedback.

  • Select Google Forms as the trigger application.
  • Choose the trigger event ‘New Response Received’.
  • Copy the Webhook URL provided.

Next, you need to link this webhook to your Google Form. Open your Google Form, go to the connected spreadsheet, and install the Pabbly Connect Webhooks add-on. After installation, refresh your spreadsheet and set up the initial configuration using the copied webhook URL.

3. Initial Setup in Google Sheets for Pabbly Connect

After installing the add-on, navigate to the ‘Extensions’ menu in your Google Sheets and select Pabbly Connect Webhooks. Click on ‘Initial Setup’ to configure the webhook URL and trigger column.

  • Paste the webhook URL in the designated field.
  • Specify the trigger column (e.g., the last data entry column).

Once the setup is complete, you can send a test submission from your Google Sheet to verify that the data is correctly captured in Pabbly Connect. This confirms that your integration is functioning as intended.

4. Connecting WhatsApp Cloud API in Pabbly Connect

To send automated messages via WhatsApp, you need to connect the WhatsApp Cloud API in Pabbly Connect. Choose ‘WhatsApp Cloud API’ as the action application and select the event ‘Send Template Message’.

If this is your first time connecting, opt for ‘Add New Connection’. You will need to provide your permanent access token, phone number ID, and business account ID. These credentials can be obtained from your WhatsApp Cloud API setup on the Meta developer platform.

5. Sending Thank You Messages Automatically

With everything set up, it’s time to configure the message that will be sent to customers. Select the message template you created in the WhatsApp Cloud API. This template should include variables for personalization, such as the customer’s name and hotel name.

Map the necessary fields from your Google Form response to the WhatsApp message template in Pabbly Connect. Ensure that the variables are correctly placed to personalize the message for each customer.

Finally, test the workflow by sending a test message. Once confirmed, your automation is complete, and every time a customer submits feedback, they will receive a thank you message automatically via WhatsApp.

Conclusion

In conclusion, using Pabbly Connect to automate hotel feedback collection and send thank you messages via WhatsApp Cloud API streamlines customer interaction. This integration enhances customer experience while saving time and effort for businesses.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.