Send WooCommerce Order Updates on WhatsApp with Pabbly Connect

Learn how to send WooCommerce order updates to WhatsApp using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WooCommerce Order Updates

To send WooCommerce order updates via WhatsApp, first, you need to set up Pabbly Connect. Start by visiting the Pabbly Connect dashboard at Pabbly.com/connect. Here, you can create a free account, which allows you to access 100 free automation tasks per month.

Once logged in, click on the ‘Create Workflow’ button to begin. Name your workflow something relevant, such as ‘Send WooCommerce Order Updates on WhatsApp’. This naming will help you identify the workflow later in Pabbly Connect.

2. Configuring the WooCommerce Trigger in Pabbly Connect

After naming your workflow, it’s time to set up the trigger for WooCommerce. In the ‘Choose App’ field, search for and select ‘WooCommerce’. The trigger event should be set to ‘Order Updated’. This event will initiate the workflow whenever an order status changes in your WooCommerce store. using Pabbly Connect

• Choose ‘WooCommerce’ as the app.
• Select ‘Order Updated’ as the trigger event.
• Copy the webhook URL provided by Pabbly Connect.

Next, you’ll need to configure this webhook URL in your WooCommerce settings. Go to your WordPress dashboard, navigate to WooCommerce > Settings > Advanced > Webhooks, and click on ‘Add Webhook’. Enter a name for your webhook, set its status to active, and paste the copied webhook URL into the Delivery URL field.

3. Testing the Connection Between WooCommerce and Pabbly Connect

After setting up the webhook, it’s crucial to test the connection. In Pabbly Connect, click on the ‘Recapture Webhook Response’ button to start listening for updates. Meanwhile, go back to your WooCommerce store and update an order’s status to trigger the webhook. For instance, change an order status from ‘Processing’ to ‘Completed’. using Pabbly Connect

Once you update the order, return to Pabbly Connect. You should see the order details captured in the response. This data includes the order ID, status, customer email, and other relevant information. Make sure to verify that you have all the necessary details for the next steps.

4. Filtering Order Updates for WhatsApp Notifications

To ensure that only relevant updates are sent to customers, apply a filter condition in Pabbly Connect. Add a filter step after capturing the webhook response. Set the filter to check if the order status equals ‘Completed’. This ensures that only completed orders trigger WhatsApp notifications.

• Choose the status label from the captured data.
• Set the filter type to ‘Equals’ and input ‘Completed’ as the value.

This filtering step is vital because it prevents unnecessary notifications from being sent for order statuses that do not require customer communication. After setting up the filter, you can proceed to retrieve customer details for the WhatsApp message.

5. Sending Order Update Notifications via WhatsApp

Now that you have set up the filter, it’s time to send the WhatsApp notification. In Pabbly Connect, add another action step and choose ‘WhatsApp Cloud API’ as the app. Select the action event as ‘Send Template Message’. You will need to connect your WhatsApp Cloud API account to Pabbly Connect by entering your API token and other required details.

In the message setup, map the recipient’s phone number and customize the message body using variables from the captured customer data. For example, include the customer’s name and order details in the message template. Once everything is set up, click on ‘Save and Send Test Request’ to verify that the message is sent correctly.

Conclusion

By following this tutorial, you can efficiently use Pabbly Connect to automate sending WooCommerce order updates to your customers via WhatsApp. This integration not only saves time but also enhances customer communication. Start implementing this automation today to improve your order management process.