How to Collect Responses From WhatsApp Official Cloud API to Google Sheets Using Pabbly Connect

Learn how to automatically collect responses from WhatsApp Official Cloud API into Google Sheets using Pabbly Connect. Step-by-step tutorial included. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WhatsApp and Google Sheets Integration

To collect responses from WhatsApp Official Cloud API to Google Sheets, the first step is to set up Pabbly Connect. This integration platform allows you to automate tasks between different applications without any coding skills. Start by creating a free account on Pabbly Connect and log in to access the dashboard.

Once on the dashboard, click on the ‘Create Workflow’ button. You can name your workflow, for instance, ‘WhatsApp to Google Sheets’. This will help you identify the automation you are setting up later on.

2. Configuring the Trigger with Pabbly Connect

The next step involves setting up the trigger for your workflow. In Pabbly Connect, select the app as WhatsApp Cloud API and choose the trigger event as ‘New Message Notification’. This event will start the workflow every time a new message is received.

• Choose WhatsApp Cloud API as the trigger application.
• Select ‘New Message Notification’ as the trigger event.
• Copy the webhook URL provided for further configuration.

After copying the webhook URL, you will need to set up the WhatsApp Cloud API to connect with this URL. This step is crucial for capturing the messages sent to your WhatsApp number.

3. Configuring WhatsApp Cloud API with Facebook Developer

To link WhatsApp with Pabbly Connect, access the Facebook Developer portal. Create a new app and navigate to the WhatsApp section. Here, you will need to paste the webhook URL you copied earlier into the callback URL field.

• Go to the configuration settings of your app.
• Paste the webhook URL in the callback URL field.
• Enter the verify token as instructed in the Pabbly Connect documentation.

After saving these settings, subscribe to the messages event to ensure that Pabbly Connect can capture incoming messages. This is essential for the automation to function properly.

4. Capturing Data and Integrating with Google Sheets

Once the WhatsApp Cloud API is set up, you can proceed to capture the incoming messages in Pabbly Connect. After sending a test message to your WhatsApp number, you will see the data reflected in your Pabbly Connect workflow.

The next step is to add the action to save this data into Google Sheets. Select Google Sheets as the application and choose the action event ‘Add a New Row’. Connect your Google account and select the spreadsheet where you want to store the messages.

Select Google Sheets as the action application. Choose ‘Add a New Row’ as the action event. Map the fields from WhatsApp messages to the corresponding columns in Google Sheets.

Finally, test the integration by sending another message to your WhatsApp number and verify if the data is added correctly to your Google Sheets.

5. Real-Time Automation with Pabbly Connect

With the integration complete, Pabbly Connect will now automatically add any new WhatsApp messages to your Google Sheets in real-time. This automation saves time and ensures that all customer interactions are logged efficiently.

Whenever a message is received, it will be captured by Pabbly Connect and stored in your designated Google Sheets. This allows your team to monitor customer inquiries and feedback seamlessly.

To summarize, the steps to automate collecting messages from WhatsApp to Google Sheets using Pabbly Connect are:

Set up Pabbly Connect and create a new workflow. Configure the WhatsApp Cloud API as a trigger. Integrate with Google Sheets to save incoming messages.

This automation can be set up once and will run continuously, helping you manage customer responses effectively.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to collect responses from WhatsApp Official Cloud API to Google Sheets. This integration allows for seamless data management and enhances customer support efficiency. By following the steps outlined, you can easily set up this automation for your business.