Automate Stripe Payment Disputes to Slack with Pabbly Connect

Learn how to automate sending Stripe payment dispute information to your team on Slack using Pabbly Connect. Step-by-step guide included. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Stripe and Slack Integration

To automate sending Stripe payment disputes to your team on Slack, start by accessing Pabbly Connect. This platform allows you to create workflows that facilitate seamless integrations between applications like Stripe and Slack.

First, sign up for a free account on Pabbly Connect. Once logged in, navigate to the dashboard and click on the ‘Create Workflow’ button. Name your workflow, for example, ‘Stripe Disputes to Slack,’ and click ‘Create’ to proceed.

2. Configuring Stripe as the Trigger in Pabbly Connect

In your newly created workflow, the first step is to set Stripe as the trigger application. Select Stripe from the application list and choose the trigger event as ‘New Dispute.’ This event will initiate the workflow whenever a dispute is filed. using Pabbly Connect

• Choose ‘New Dispute’ as the trigger event.
• Copy the provided webhook URL.
• Navigate to your Stripe dashboard to configure the webhook.

After copying the webhook URL, go to your Stripe dashboard, click on ‘Developers,’ and then select ‘Webhooks.’ Here, add a new endpoint by pasting the webhook URL into the endpoint URL field. Select the event ‘charge.dispute.created’ to monitor disputes.

3. Testing the Integration Between Stripe and Pabbly Connect

With the webhook configured, it’s time to test the integration. Create a test payment in Stripe using the payment link for your product. Use test card details provided in the Stripe documentation to simulate a dispute scenario.

Once the payment is processed, Pabbly Connect will capture the dispute data. You should see the details of the dispute, including the amount and customer information, reflected in your Pabbly Connect workflow.

• Ensure the test payment reflects a dispute condition.
• Check that the response in Pabbly Connect shows all necessary details.

This step ensures that your integration is functioning correctly, allowing your team to receive timely notifications of disputes.

4. Formatting Dispute Data for Slack Notifications

After testing, you may notice discrepancies in the amount displayed. To correct this, utilize the Pabbly Connect number formatter feature. Add a new step to your workflow and select ‘Number Formatter’ to perform a math operation.

Map the amount received from Stripe and divide it by 100 to obtain the correct value. This step is crucial for ensuring your team receives accurate information regarding the dispute amount.

Select ‘Perform Math Operation’ in the number formatter. Map the amount and divide by 100.

Once the formatting is complete, you can proceed to send the notification to your Slack channel.

5. Sending Notifications to Slack Using Pabbly Connect

The final step is to send a notification to your Slack channel. Add Slack as the action application in your workflow and select ‘Send Channel Message’ as the action event. Connect your Slack account to Pabbly Connect using the provided options.

Once connected, select the channel where you want to send the dispute notifications. Customize the message to include relevant dispute details, such as the amount, reason for the dispute, customer name, and email.

Map the formatted amount and dispute reason in the message. Ensure all customer details are included for your team’s reference.

After setting up the message, click on ‘Save and Send Test Request’ to verify that the message is sent successfully to your Slack channel. This ensures your team is promptly informed about new disputes, allowing them to act swiftly.

Conclusion

By following this tutorial, you have successfully set up an automation using Pabbly Connect to send Stripe payment dispute information to your team on Slack. This integration streamlines the dispute resolution process and keeps your team informed in real-time.