Send Razorpay Payment Confirmation Message to Customers via Gupshup Using Pabbly Connect

Learn how to send Razorpay payment confirmation messages to customers via Gupshup using Pabbly Connect in this detailed tutorial. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Payment Confirmation

In this section, we will explore how Pabbly Connect enables the integration of Razorpay and Gupshup to send payment confirmation messages to customers. With Pabbly Connect, you can automate the entire process without needing any coding skills.

To start, you need to access Pabbly Connect by visiting Pabbly.com. Once there, navigate to the ‘Products’ section and click on ‘Pabbly Connect’ to begin the integration process.

2. Creating a Workflow in Pabbly Connect

To create a workflow in Pabbly Connect, first, click on the plus sign to initiate the workflow setup. Name your workflow something descriptive, like ‘Send Razorpay Payment Confirmation Message to Customers via Gupshup’. This will help you identify the workflow later.

Once your workflow is named, you will see a trigger and action window. The trigger is set to activate when a payment is captured in Razorpay. Follow these steps to set it up:

• Open the trigger window and select Razorpay as the application.
• Choose ‘Payment Captured’ as the trigger event.
• Copy the generated webhook URL from Pabbly Connect.

After setting up the trigger, you will need to create a webhook in your Razorpay account.

3. Setting Up Webhook in Razorpay

To complete the integration, you must set up a webhook in Razorpay using Pabbly Connect. Log in to your Razorpay account and navigate to the settings section. Here, you will find the ‘Webhooks’ option. Click on it and then click on the plus sign to add a new webhook.

In the webhook setup, paste the webhook URL you copied from Pabbly Connect earlier. Select the event ‘Payment Captured’ to ensure that the webhook triggers when a payment is made. After completing this, click on ‘Create Webhook’ to save your settings.

4. Testing the Integration with Pabbly Connect

After setting up the webhook, it’s time to test the integration using Pabbly Connect. Make a test payment through Razorpay to see if the webhook captures the payment details. Ensure that you fill in all the required customer details like name, email, and phone number during the payment process.

Once the payment is successful, return to your Pabbly Connect dashboard. You should see the payment details captured, including the customer’s name and email. This confirms that the integration is working correctly. Next, you will set up the action to send a message via Gupshup.

5. Sending Confirmation Message via Gupshup

Now that you have tested the payment capture, you can set up the action to send a confirmation message using Pabbly Connect. In the action window, select Gupshup as the application and choose ‘Send Message’ as the action event.

Connect your Gupshup account by entering your user ID and password. After connecting, map the phone number of the customer from the Razorpay response to the Gupshup message action. Compose your message and include the template ID required for sending messages via Gupshup. Once everything is set up, click on ‘Save and Send Test Request’ to send a test message to the customer.

Conclusion

In conclusion, using Pabbly Connect, you can seamlessly integrate Razorpay with Gupshup to send automated payment confirmation messages to your customers. This integration not only enhances customer experience but also streamlines your payment processing workflow. By following the steps outlined above, you can set up this integration quickly and efficiently.