How to Set Up Jira Issues Notifications for Non-Jira Users Using Pabbly Connect

Learn how to automate Jira issue notifications for non-Jira users using Pabbly Connect and Gmail. Follow our step-by-step guide for seamless integration. Discover how to seamlessly connect your essential tools through accessible instructions that make powerful automation available to professionals at every skill level.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Jira Notifications

To automate Jira issue notifications for non-Jira users, you first need to access Pabbly Connect. Start by signing up for a trial account on the Pabbly Connect website. Once logged in, navigate to the dashboard.

On the dashboard, click on the ‘Create Workflow’ button. Name your workflow something relevant, such as ‘Jira Issues to Non-Jira Users via Email’. Click ‘Create’ to proceed, setting the stage for your automation.

2. Triggering Notifications from Jira Issues

Next, you will configure the trigger in Pabbly Connect. Select Jira as your trigger application. Choose the trigger event as ‘New Issue Created’. This setup will ensure that the automation activates whenever a new issue is created in Jira.

• Select ‘Jira Software’ as the trigger application.
• Choose the trigger event ‘New Issue Created’.
• Copy the webhook URL provided by Pabbly Connect.

After setting up the trigger, log into your Jira account. Navigate to the settings, and under the system settings, locate the webhooks option. Create a new webhook and paste the webhook URL from Pabbly Connect into the URL field, ensuring that it is correctly configured to capture new issues.

3. Creating a Test Issue in Jira

With the webhook set up, create a test issue in Jira to ensure that Pabbly Connect captures the data correctly. Click on the ‘Create’ button in your Jira project, fill in the necessary details like summary and description, and leave the assignee field unassigned.

Once the issue is created, return to Pabbly Connect. You should see the response showing the details of the newly created issue. This confirms that your integration is functioning as expected.

4. Filtering Issues Without Assignees

To ensure that notifications are only sent for unassigned issues, you will need to add a filter in Pabbly Connect. Click on the ‘+’ icon to add an action and select ‘Filter by Pabbly’. Set the condition to check if the ‘Assignee Display Name’ does not exist.

• Choose ‘Filter by Pabbly’ as your action.
• Set the filter condition to ‘Assignee Display Name does not exist’.

By applying this filter, you ensure that an email notification is only sent for issues that are unassigned. This is crucial for notifying non-Jira users about relevant tasks.

5. Sending Email Notifications via Gmail

Finally, configure the email action in Pabbly Connect to send notifications. Select Gmail as your action application and choose ‘Send Email’ as the action event. Connect your Gmail account to allow Pabbly Connect to send emails on your behalf.

Fill in the recipient’s email address (the non-Jira user), subject, and body of the email. You can map the issue details from the previous steps to personalize the email content. Test the connection to ensure that the email is sent successfully.

Conclusion

By following these steps, you can effectively set up Jira issue notifications for non-Jira users using Pabbly Connect. This automation streamlines communication and ensures that important updates are shared without manual intervention. With Pabbly Connect, you can enhance your team’s efficiency and keep everyone informed.