Automate Google My Business Reviews Replies with Pabbly Connect

Learn how to automate replies to Google My Business reviews based on ratings using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Automated Replies

To start automating replies to Google My Business reviews, sign in to your Pabbly Connect account. You can do this by visiting Pabbly.com/connect and clicking on the ‘Sign Up Free’ button to create your account. Once signed in, navigate to the Pabbly Connect dashboard to begin creating your workflow.

In the dashboard, click on the ‘Create Workflow’ button. Name your workflow appropriately, such as ‘Automatically Reply to Google My Business Reviews’. This workflow will handle all automated replies based on the ratings received from reviews.

2. Configuring the Trigger in Pabbly Connect

Next, you need to configure the trigger for your workflow in Pabbly Connect. Click on the trigger window and select ‘Google My Business’ as your trigger application. Choose the trigger event as ‘New Review’ which activates whenever a new review is submitted for your business location.

• Select ‘Google My Business’ from the dropdown.
• Set the trigger event to ‘New Review’.
• Connect your Google My Business account by authorizing it.

Once connected, Pabbly Connect will capture the details of the last review received. This includes the reviewer’s name, star rating, and comments, which will be essential for crafting your automated replies.

3. Setting Up the Router for Different Ratings

To customize replies based on star ratings, you will use the Router feature in Pabbly Connect. Click on the ‘Actions’ tab and add a router. This allows you to create different pathways for each star rating received.

For instance, you will create routes for five-star, four-star, three-star, two-star, and one-star ratings. Each route will have specific conditions that determine the automated reply based on the rating. For example, for a five-star rating, you might set a condition that checks if the rating equals five.

• Create a route for five-star ratings and set the condition to equal five.
• Clone this route for four-star, three-star, two-star, and one-star ratings.
• Customize the reply message for each rating accordingly.

This setup ensures that every review gets a tailored response based on the rating, enhancing customer engagement.

4. Creating Automated Replies for Each Rating

With the routes set up, the next step is to create the automated replies for each rating in Pabbly Connect. For each route, select ‘Google My Business’ as the action application and choose ‘Create Reply’ as the action event.

Map the reviewer’s name and compose your reply message. For example, for a five-star review, you might say, ‘Thanks for leaving our business a five-star rating; it is truly appreciated!’ This personal touch will make your customers feel valued.

Map the reviewer’s name from the trigger data. Craft a unique reply for each star rating. Test the replies to ensure they are posting correctly.

After setting up replies for all ratings, your workflow in Pabbly Connect is ready to automatically respond to reviews based on the ratings received.

5. Testing and Activating the Workflow

Once you have configured your workflow in Pabbly Connect, it’s crucial to test it to ensure everything functions as expected. Use the ‘Save and Send Test Request’ feature to simulate a review being submitted and check if the appropriate reply is generated and posted.

If the tests are successful, activate the workflow. This means that every time a new review is received on your Google My Business page, Pabbly Connect will automatically post the corresponding reply based on the rating.

Remember, the automation may take a few minutes to reflect on your Google My Business page due to Google’s polling technique. But once set up, your responses will be timely and efficient, enhancing your business’s online reputation.

Conclusion

By utilizing Pabbly Connect, you can automate replies to Google My Business reviews based on ratings efficiently. This automation not only saves time but also improves customer engagement by providing timely responses. Start leveraging this powerful tool today to enhance your business’s online presence.