Inform Your Team in Slack When Reviews are Submitted to Google My Business Using Pabbly Connect

Learn how to inform your team in Slack about Google My Business reviews using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business Integration

To begin, access Pabbly Connect by navigating to the official website and logging into your account. This platform will serve as the central hub for integrating Google My Business with Slack, allowing you to automate notifications for new reviews.

Once logged in, create a new workflow by selecting the option to ‘Create Workflow’. Name your workflow something descriptive, like ‘Notify Slack on New Google Reviews’. This will help you easily identify the automation later.

2. Connecting Google My Business to Pabbly Connect

In this step, you will connect your Google My Business account to Pabbly Connect. Click on the app selection and choose Google My Business from the list. You will then be prompted to authenticate your Google account, allowing Pabbly Connect to access your business reviews.

• Select ‘Google My Business’ from the application list.
• Authenticate by signing in to your Google account.
• Grant necessary permissions for Pabbly Connect to access your reviews.

After successful authentication, you will set up a trigger event. Choose ‘New Review’ as the trigger event to receive notifications whenever a new review is submitted to your Google My Business profile.

3. Connecting Slack to Pabbly Connect

Next, you will connect Slack to Pabbly Connect. Select Slack from the app list and authenticate your Slack account. This step is crucial as it allows Pabbly Connect to send messages to your Slack channels whenever a new review is posted.

• Choose ‘Slack’ from the application options.
• Authenticate your Slack account to enable messaging capabilities.
• Select the channel where you want to receive notifications.

Set the action event to ‘Send Channel Message’. This configuration ensures that every time a new review is detected, a message will be sent to your selected Slack channel.

4. Configuring the Message Format for Slack Notifications

In this section, you will define how the messages will appear in Slack. Within Pabbly Connect, you can customize the message format to include essential details such as the reviewer’s name, rating, and comments.

Utilize the message template to structure your notification. You might include fields like:

Customer Name: {{reviewer_name}} Rating: {{rating}} Review: {{review}}

This customization allows your team to quickly understand the context of the review, enabling swift responses and actions.

5. Testing and Activating Your Pabbly Connect Workflow

Finally, it’s time to test your workflow. In Pabbly Connect, you can simulate a new review to check whether the message appears in your Slack channel as expected. This step is crucial for ensuring that your setup works flawlessly before going live.

Once you confirm the test is successful, activate your workflow. From this point onward, every new review submitted to your Google My Business account will automatically trigger a notification to your Slack channel, keeping your team informed in real-time.

Conclusion

In this tutorial, we explored how to integrate Google My Business with Slack using Pabbly Connect. By following these steps, you can ensure that your team is promptly informed about new reviews, enhancing communication and response times.

Utilizing Pabbly Connect for this integration not only streamlines your workflow but also helps maintain a strong relationship with your customers through timely interactions.