Send Hotel Booking Confirmation Message on WhatsApp Automatically Using Pabbly Connect

Learn how to send hotel booking confirmation messages on WhatsApp automatically using Pabbly Connect and Pabbly Connect in this detailed tutorial. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Hotel Booking Confirmation

To send hotel booking confirmation messages on WhatsApp automatically, the first step is to set up Pabbly Connect. Start by logging into your Pabbly Connect account. If you don’t have an account, you can sign up for free. Once you are logged in, navigate to the dashboard where you will find options to create a new workflow.

Click on the ‘Create Workflow’ button, and a dialog box will appear prompting you to name your workflow. You can name it something like ‘Hotel Booking Confirmation Workflow’. After naming, click on ‘Create’. This will lead you to the trigger and action setup section where you will integrate Pabbly Form Builder with Pabbly Connect.

2. Integrating Pabbly Form Builder with Pabbly Connect

In this section, you will integrate Pabbly Form Builder with Pabbly Connect. Select Pabbly Form Builder as the trigger app and choose the event as ‘New Form Submission’. This allows Pabbly Connect to capture data whenever a new booking is made through your form.

• Log into your Pabbly Form Builder account.
• Navigate to the form you wish to use for booking confirmations.
• Go to the ‘Integrations’ tab and select ‘Webhook’.

After selecting ‘Webhook’, you will be given a URL. Copy this URL and paste it into the webhook settings in Pabbly Form Builder. Save the settings to ensure that Pabbly Connect can receive data from your form submissions.

3. Capturing Data from Pabbly Form Builder

Once you have set up the integration, the next step is to capture the data submitted through the Pabbly Form Builder. To do this, submit a test entry in your form. This will allow Pabbly Connect to retrieve the data from the form submission and display it in the dashboard.

After submitting the form, go back to Pabbly Connect and click on the ‘Recapture Webhook Response’ button. This will fetch the latest submission data. You should see all the details like the name, email, phone number, and booking information of the customer.

This captured data will be used to send the confirmation message via WhatsApp. Ensure that all necessary fields are correctly mapped in Pabbly Connect for seamless communication.

4. Sending Confirmation Messages via WhatsApp Using Pabbly Connect

Now that you have captured the data, the next step is to send the WhatsApp confirmation message. For this, you will integrate a messaging service called Wati into Pabbly Connect. Select Wati as the action app and choose ‘Send Template Message’ as the action event.

To set up Wati, you will need to enter your API endpoint and access token. You can find these in your Wati account. Once you have entered these details, proceed to map the WhatsApp number and message template. The message template should include dynamic fields like the customer’s name and booking details.

• Enter the WhatsApp number without the plus sign.
• Choose the booking confirmation template you created in Wati.
• Map the dynamic fields to personalize the message.

After setting everything up, click on ‘Save and Send Test Request’ to send a test message. If everything is configured correctly, the customer will receive a WhatsApp message confirming their booking.

5. Finalizing the Automation with Pabbly Connect

With the integration complete, you can now automate the entire process of sending booking confirmations. This means every time a customer submits a booking through Pabbly Form Builder, a confirmation message will be sent automatically via WhatsApp using Pabbly Connect.

To finalize, ensure that your workflow is active. You can monitor the success of your messages through the Wati dashboard, where you can see the status of each message sent. This integration not only saves time but also enhances customer satisfaction by providing immediate confirmation.

Remember, with Pabbly Connect, you can integrate various applications and automate numerous tasks, making your business operations smoother and more efficient.

Conclusion

In this tutorial, we explored how to send hotel booking confirmation messages on WhatsApp automatically using Pabbly Connect and Pabbly Form Builder. By following the steps outlined, you can streamline your booking confirmation process and enhance customer experience.