Automatically Reply to Google My Business Reviews Using Pabbly Connect

Learn how to automatically reply to Google My Business reviews using Pabbly Connect. This step-by-step guide covers the entire process, ensuring effective integration. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Google My Business

To begin automating replies to Google My Business reviews, first access Pabbly Connect. You can create a free account by signing up through the link provided in the description. After logging in, you will reach the dashboard where you can create a new workflow.

Click on ‘Create Workflow’ and name it something relevant, like ‘Automatically Reply to GMB Reviews.’ After naming your workflow, click on ‘Create’ to open the workflow interface. Here, you will see two main sections: the trigger window and the action window, which are essential for the automation process.

2. Triggering the Automation with Scheduled Intervals

The next step involves setting up the trigger to fetch reviews at regular intervals using Pabbly Connect. In the trigger window, select ‘Schedule by Pabbly’ to define how often you want the automation to run. For instance, you might choose to fetch reviews every 15 minutes.

• Choose ‘Regular Interval’ as the frequency.
• Set the interval to 15 minutes.

After setting the interval, click on ‘Save’ to confirm your trigger settings. This setup ensures that every 15 minutes, Pabbly Connect will check for any unreplied reviews on your Google My Business profile, allowing for timely responses.

3. Fetching Unreplied Reviews from Google My Business

Now that you have your trigger set, the next step is to fetch the unreplied reviews using Pabbly Connect. In the action window, select ‘Google My Business’ as the application and choose the action event ‘Fetch Review’. You will need to connect your Google My Business account to Pabbly Connect by clicking on the ‘Connect’ button.

Once connected, you will need to specify the account name and location from which you want to fetch the reviews. Select the type of reviews to fetch; ensure you choose ‘Unreplied’ to get only those reviews that need responses. After configuring these settings, click on ‘Save and Send Test Request’ to test the connection and fetch a review.

4. Generating Replies Using OpenAI

After successfully fetching an unreplied review, the next step is to generate a reply using OpenAI through Pabbly Connect. Add another action step and select ‘OpenAI’ as the application, then choose ‘Generate Content’ as the action event. Connect your OpenAI account by entering your API key.

In the prompt section, provide a clear instruction for generating the reply, such as ‘Write a reply to this Google Map Business Review without salutation. The star rating is {star_rating}.’ Make sure to map the star rating and review comment from the previous step. After configuring these details, click on ‘Save and Send Test Request’ to generate the reply.

5. Posting Replies Back to Google My Business

The final step in this automation process using Pabbly Connect is to post the generated reply back to Google My Business. Add another action step and select ‘Google My Business’ again. This time, choose ‘Create Reply’ as the action event. You will be asked to map the review name and the reply generated by OpenAI.

After mapping these fields, click on ‘Save and Send Test Request’ to post the reply. This action will automatically publish the response to the corresponding review on your Google My Business profile, completing the automation workflow.

Conclusion

By following these steps, you can effectively automate replies to Google My Business reviews using Pabbly Connect. This integration saves time and enhances customer engagement by ensuring timely responses to customer feedback.