How to Send SMS When Condition is Met – Google Forms Twilio Integration with Pabbly Connect

Learn how to send conditional SMS using Pabbly Connect to integrate Google Forms with Twilio. Step-by-step guide for seamless automation. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To send SMS when a condition is met, first access Pabbly Connect. This platform allows seamless integration between Google Forms and Twilio for sending SMS. If you don’t have an account, create a free one to get started.

Once logged into Pabbly Connect, navigate to the dashboard. Here, you can create a new workflow by clicking on the ‘Create Workflow’ button. Give your workflow a descriptive name, such as ‘Send Conditional SMS to Customers’.

2. Setting Up Google Forms as the Trigger

In this step, you will set Google Forms as the trigger application in Pabbly Connect. Select ‘Google Forms’ from the list of applications and choose the trigger event ‘New Response Received’. This allows the workflow to begin whenever a new form submission is made.

• Select the appropriate Google account linked to your forms.
• Authorize Pabbly Connect to access your Google Forms.
• Choose the specific form you want to monitor for responses.

After setting up the trigger, Pabbly Connect will provide a webhook URL. Copy this URL as you will need to integrate it into your Google Form’s settings to forward responses to Pabbly Connect.

3. Configuring Google Sheets for Data Collection

Next, you will configure Google Sheets to collect the responses from your Google Form. Open the associated Google Sheet and ensure it is ready to receive data. The data will be sent to Pabbly Connect through the webhook URL you copied earlier.

To link Google Sheets with Pabbly Connect, install the Pabbly Connect Webhooks add-on. Go to the Add-ons menu, search for the Pabbly Connect Webhooks, and follow the installation prompts. Once installed, paste the webhook URL into the add-on settings, specifying the column that will trigger the data transfer.

4. Creating Conditional SMS with Twilio

Now, set up Twilio as the action application in Pabbly Connect. Choose ‘Twilio’ and select the action event ‘Send SMS’. This allows you to send SMS messages based on the conditions you define.

• Connect your Twilio account using your Account SID and Auth Token.
• Define the message body, including placeholders for dynamic data from the Google Form.
• Specify the sender number from your Twilio account.

In this step, you will also set up conditions using the router feature in Pabbly Connect. This allows you to send different messages based on the city selected in the Google Form. Create conditions for cities like Kerala, Manali, and Northeast, ensuring the correct brochure link is included in each SMS.

5. Testing the Integration and Workflow

After setting everything up, it’s crucial to test the integration. Submit a test response through your Google Form and check if the SMS is sent correctly based on the selection. For example, if ‘Kerala’ is selected, the SMS should confirm the selection and provide a brochure link.

Monitor the responses in Pabbly Connect and ensure that the SMS sent matches the expected output. If adjustments are needed, revisit the router settings to tweak the conditions or message content.

Once testing is complete and everything functions as intended, you can sit back and let Pabbly Connect automate the SMS sending process for all future form submissions.

Conclusion

This guide detailed how to use Pabbly Connect to integrate Google Forms and Twilio for sending conditional SMS messages. By following these steps, you can automate responses efficiently and enhance customer engagement.